Senior Account Officer

Takamol Holding; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Takamol Holding in Riyadh is seeking a Technical Account Manager to lead client onboarding, API integration, and ongoing support across the customer lifecycle.

You will coordinate with product, engineering and commercial teams to ensure smooth activation, monitor API usage, resolve issues, and deliver documentation and reports that drive service quality and growth.

Qualifications

• Proven experience in technical account management API integration support or client-facing technical operations.
• Strong understanding of REST APIs HTTP status codes JSON API authentication and API documentation Swagger OpenAPI.
• Hands-on experience with API testing and troubleshooting tools such as Postman or similar solutions.
• Ability to investigate technical issues through API logs monitoring dashboards and transaction analysis.
• Experience with service monitoring incident management SLAs and technical escalation processes.
• Familiarity with service management tools such as Jira ServiceNow or similar platforms.
• Strong analytical problem-solving client relationship management and communication skills.
• Ability to coordinate effectively with technical product and commercial teams.
• Strong documentation reporting and stakeholder management capabilities.
• Professional proficiency in Arabic and English.

Responsibilities

• Manage client onboarding and activation including onboarding plans integration milestones testing and go-live readiness.
• Ensure all commercial contractual and regulatory requirements are fulfilled before activating client services.
• Coordinate with integration and technical teams to facilitate client API integration resolve onboarding challenges and ensure timely service activation.
• Act as the primary point of contact for assigned clients managing inquiries technical support requests and service-related issues throughout their lifecycle.
• Maintain strong client relationships through regular communication service updates incident management and timely resolution of client concerns.
• Coordinate client communications related to planned maintenance API updates service enhancements and technical changes.
• Develop and maintain client onboarding records integration documentation support guides and issue resolution knowledge bases.
• Monitor and report KPIs related to client onboarding activation timelines API utilization service performance SLA compliance and issue resolution.
• Provide first-line technical support by investigating API errors access issues authentication failures and integration challenges before escalating to technical teams.
• Manage technical escalations coordinate issue resolution with relevant teams and ensure compliance with agreed Service Level Agreements SLAs.
• Proactively monitor client API usage transaction volumes error rates and service performance to identify potential issues and ensure service continuity.
• Identify unusual usage patterns service interruptions or declining transaction volumes and take proactive corrective actions in coordination with relevant teams.
• Prepare regular client account reports and management updates covering service utilization account health operational challenges and improvement opportunities.
• Collaborate with product commercial integration and technical teams to identify service improvements and enhance the overall client experience.
• Ensure compliance with applicable data governance cybersecurity and regulatory requirements throughout client onboarding service activation and ongoing support.
• Support the identification of client growth opportunities through usage analysis service adoption monitoring and coordination with the commercial team.

Skills

Technical account management

API integration

Client communication

REST APIs

API testing

Incident management

Education

Bachelor's degree in Computer Science

Tools

Postman

Jira

ServiceNow

Swagger/OpenAPI

Job description

Roles and Responsibilities

1. 1- Manage client onboarding and activation including onboarding plans integration milestones testing and go-live readiness
2. 2- Ensure all commercial contractual and regulatory requirements are fulfilled before activating client services
3. 3- Coordinate with integration and technical teams to facilitate client API integration resolve onboarding challenges and ensure timely service activation
4. 4- Act as the primary point of contact for assigned clients managing inquiries technical support requests and service-related issues throughout their lifecycle
5. 5- Maintain strong client relationships through regular communication service updates incident management and timely resolution of client concerns
6. 6- Coordinate client communications related to planned maintenance API updates service enhancements and technical changes
7. 7- Develop and maintain client onboarding records integration documentation support guides and issue resolution knowledge bases
8. 8- Monitor and report KPIs related to client onboarding activation timelines API utilization service performance SLA compliance and issue resolution
9. 9- Provide first-line technical support by investigating API errors access issues authentication failures and integration challenges before escalating to technical teams
10. 10- Manage technical escalations coordinate issue resolution with relevant teams and ensure compliance with agreed Service Level Agreements SLAs
11. 11- Proactively monitor client API usage transaction volumes error rates and service performance to identify potential issues and ensure service continuity
12. 12- Identify unusual usage patterns service interruptions or declining transaction volumes and take proactive corrective actions in coordination with relevant teams
13. 13- Prepare regular client account reports and management updates covering service utilization account health operational challenges and improvement opportunities
14. 14- Collaborate with product commercial integration and technical teams to identify service improvements and enhance the overall client experience
15. 15- Ensure compliance with applicable data governance cybersecurity and regulatory requirements throughout client onboarding service activation and ongoing support
16. 16- Support the identification of client growth opportunities through usage analysis service adoption monitoring and coordination with the commercial team

Experience

Years of experience required

2 4 years in Technical Account Management API Integration Support Technical Support or B2B Technology Services

Specific Requirements

Specific requirements such as tools or programs the candidates must be skilled in

• Proven experience in technical account management API integration support or client-facing technical operations
• Strong understanding of REST APIs HTTP status codes JSON API authentication and API documentation Swagger OpenAPI
• Hands-on experience with API testing and troubleshooting tools such as Postman or similar solutions
• Ability to investigate technical issues through API logs monitoring dashboards and transaction analysis
• Experience with service monitoring incident management SLAs and technical escalation processes
• Familiarity with service management tools such as Jira ServiceNow or similar platforms
• Strong analytical problem-solving client relationship management and communication skills
• Ability to coordinate effectively with technical product and commercial teams
• Strong documentation reporting and stakeholder management capabilities
• Professional proficiency in Arabic and English
• Experience in data monetization API products usage-based billing or data governance is a plus
• Knowledge of SQL Power BI or similar reporting tools is a plus
• ITIL certification or equivalent service management qualification is a plus

Education background (+ certificates if any): Bachelor's degree in Computer Science, Information Systems, Software Engineering, Information Technology, Industrial Engineering, or any related field.