Senior Account Manager, Sales

Olayan Group; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

OSHCO is seeking a Senior Account Manager to manage key accounts, nurture client relationships, and identify upsell opportunities across hardware, software, and solutions. The role requires developing account plans and coordinating with internal teams to deliver high customer satisfaction, retention, and growth.

The position focuses on planning, stakeholder management, and business development to expand revenue within existing accounts while ensuring exceptional customer experience and seamless

Qualifications

• Bachelor's degree in business administration, management, or marketing.
• Experience in key account management preferred.

Responsibilities

• Develop and implement account plans to drive revenue growth and retention.
• Identify upselling and cross-selling opportunities across offerings.
• Coordinate with Finance, Service, and GDO teams for timely responses and billing.
• Build and maintain strong relationships with major account stakeholders.
• Drive revenue growth within existing accounts by pursuing new opportunities.
• Ensure high customer satisfaction and manage feedback to maintain retention.

Skills

Key account management

Upselling

Cross-selling

Relationship building

Stakeholder management

Cross-functional teamwork

Education

Bachelor's degree in business administration

Job description

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Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross‑selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Job Accountabilities & Activities

Planning:

• Develop and implement account plans for major accounts to support revenue growth and long‑term customer retention.
• Identify opportunities for upselling and cross‑selling across hardware, software, and solution offerings (e.g., archiving and content management).
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.

Operations:

• Oversee day‑to‑day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.

Stakeholder Management:

• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.

Business Development:

• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.

Customer Experience Management:

• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.

Education & Certifications

Bachelor's degree in business administration, business management, marketing, or related field is preferred.

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