Account Manager, Sales

Olayancareer; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

OSHCO is seeking to manage and grow key accounts by maintaining strong client relationships, identifying upselling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

The role covers planning, operations, stakeholder management, business development, and customer experience management to drive revenue growth and ensure seamless service delivery.

Qualifications

• Bachelor's degree in business administration, business management, marketing, or related field is preferred.

Responsibilities

• Develop and implement account plans for major accounts to support revenue growth and long‑term customer retention.
• Identify opportunities for upselling and cross‑selling across hardware, software, and solution offerings (e.g., archiving and content management).
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.
• Oversee day‑to‑day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.
• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.
• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.
• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.

Skills

Key account management

Relationship building

Strategic selling

Communication

Negotiation

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce

Job description

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Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Job Accountabilities & Activities

Planning:

• Develop and implement account plans for major accounts to support revenue growth and long‑term customer retention.
• Identify opportunities for upselling and cross‑selling across hardware, software, and solution offerings (e.g., archiving and content management).
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.

Operations:

• Oversee day‑to‑day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.

Stakeholder Management:

• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.

Business Development:

• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.

Customer Experience Management:

• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.

Education & Certifications

Bachelor's degree in business administration, business management, marketing, or related field is preferred.

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