Senior Account Manager

Jisr | جسر; Riyadh; On-site; SAR 300,000 - 500,000; Full time

Job summary

Jisr, based in Riyadh, is seeking a Senior Account Manager to own and grow our largest, most strategic accounts. This farming-focused role centers on expanding relationships with enterprise clients and driving renewals in a fast-growing SaaS platform for HR and payroll in the GCC.

You will map multi-stakeholder buying journeys, develop account growth plans, and collaborate across Customer Success, Product, Support, and Finance to ensure health and expansion.

Qualifications

• 5-8 years of B2B sales or account management experience.
• SaaS or software solution sales experience.
• Proven track record of growing existing accounts.
• Experience navigating multi-stakeholder enterprise accounts.

Responsibilities

• Own a portfolio of large/enterprise accounts as the primary contact and trusted advisor.
• Build and execute account growth plans identifying upsell and expansion opportunities.
• Map and manage relationships across stakeholders including economic buyers and C-levels.
• Track product usage and SaaS metrics to proactively manage account health.
• Collaborate with Customer Success, Product, Support and Finance to resolve issues.
• Lead negotiations on renewals and expansions for large, complex accounts.
• Represent the voice of the customer to influence internal decisions.
• Maintain accurate account plans and pipeline records in the CRM.

Skills

B2B sales

Account management

SaaS sales

Stakeholder management

Renewals

Negotiation

Tools

Salesforce

Gainsight

HubSpot

Job description

Jisr is Saudi Arabia's leading HR and payroll platform, helping organisations digitise people operations and stay compliant with local regulations. Our platform serves fast growing SMB, mid market and enterprise customers across the Kingdom and wider GCC, giving HR and finance teams the tools they need to hire, manage and pay people with confidence.

As we scale our go to market engine for 2026 and beyond, we are building a modern, high performing SDR organisation that sets the standard for pipeline excellence in the region. This is an opportunity to join at a pivotal phase of growth, where your work will directly influence our success and help shape the next generation of talent within Jisr.

About the Role

We're hiring a Senior Account Manager to own and grow our largest, most strategic accounts.

You'll be the primary relationship owner for a portfolio of large enterprise accounts - deepening trust with existing stakeholders, uncovering expansion opportunities, and navigating complex organizations on both sides (the customer's and our own) to keep these accounts healthy, growing, and referenceable. This is a farming-focused role: the priority is growing what we already have, not chasing new logos.

Key Responsibilities

• Own a portfolio of large/enterprise accounts as the primary point of contact and trusted advisor.
• Build and execute account growth plans - identify upsell, cross-sell, and expansion opportunities (whitespace mapping) within each account.
• Map and manage relationships across multiple stakeholders in each account, including economic buyers, champions, end users, procurement, and C-level executives.
• Track product usage and adoption, and use SaaS metrics (NRR, churn, seat/usage expansion) to proactively manage account health.
• Navigate and resolve customer problems by working cross-functionally with internal teams - Customer Success, Product, Support, and Finance - escalating without damaging relationships on either side.
• Lead negotiations on renewals, expansions, and commercial terms for large, complex accounts.
• Represent the voice of the customer internally, and advocate for company decisions externally when needed.
• Maintain accurate account plans and pipeline records in the CRM.

Must-have:

• 5-8 years of B2B sales or account management experience.
• SaaS / software solution sales experience.
• Proven track record of growing (farming) existing accounts - not just closing new business.
• Experience navigating multi-stakeholder enterprise accounts, both internally and externally.

Nice-to-have:

• Experience with CRM / account-planning tools (Salesforce, Gainsight, HubSpot, or similar).

What Success Looks Like

• Net revenue retention and expansion revenue across the account portfolio.
• Account health scores and usage/adoption trends.
• Executive relationship coverage across key accounts.
• Renewal rate for the assigned portfolio.