Sales Support Coordinator

Jobtailor; Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

Jobtailor seeks a detail-oriented Shipping and Sales Support specialist in Dammam to back Sales Executives with quotations, data validation, and CRM updates. You will prepare rate quotations, monitor tenders, and ensure smooth handovers to Customer Service.

Requirements include a university degree, strong English, MS Office, and 2–3 years in shipping and sales. Familiarity with Salesforce and FIS is a plus. A positive attitude and teamwork are essential.

Qualifications

• University degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• Able to work well with others and follow guidelines.
• Positive attitude.
• FIS knowledge.
• Receptive and able to grasp new ideas and drive for personal development.
• At least 2-3 years of experience in shipping and sales.
• Saudi nationality.

Responsibilities

• Support the Sales Executives with relevant sales tasks, including follow-up on ongoing and new business with customers.
• Prepare and send rate quotations to customers.
• Monitor quotation and customer performance, including tenders, and follow up with customers where required.
• Manage disputes and exceptions.
• Give clear handover information to Customer Service.
• Assist Customer Service with problem solving related to customer issues where required.
• Validate and input new customer data into Salesforce and FIS.
• Update the CRM with customer calls, rate offers, and customer follow-ups.

Skills

Sales support

Customer relationship management

Problem solving

Team collaboration

Positive attitude

Education

University degree or equivalent

Tools

Salesforce

FIS

MS Office

Job description

• Support the Sales Executives with relevant sales tasks, including follow-up on ongoing and new business with customers


• Prepare and send rate quotations to customers


• Monitor quotation and customer performance, including tenders, and follow up with customers where required


• Manage disputes and exceptions


• Give clear handover information to Customer Service


• Assist Customer Service with problem solving related to customer issues where required


• Validate and input new customer data into Salesforce and FIS


• Update the CRM with customer calls, rate offers, and customer follow-ups

Requirements

• University degree or equivalent


• Good command of written and spoken English


• Working knowledge of MS Office


• Able to work well with others and follow guidelines


• Positive attitude


• FIS knowledge


• Receptive and able to grasp new ideas and drive for personal development


• At least 2-3 years of experience in shipping and sales


• Saudi nationality

Core Competencies

Demonstrates strong capabilities in sales support, customer relationship management, and data validation within Salesforce and FIS. Possesses effective communication skills in English and a proactive approach to problem-solving in a shipping and sales environment.

Highest-signal resume keywords

• Sales Support


• Customer Relationship Management


• Salesforce Knowledge


• FIS Knowledge


• Shipping Experience

Hard Skills

• Rate Quotation Preparation


• Customer Data Validation


• CRM Updating


• Tender Monitoring


• Dispute Management

Soft Skills

• Positive Attitude


• Team Collaboration


• Problem Solving


• Adaptability

Industry Keywords

• Shipping


• Sales


• Customer Performance Monitoring

Tools & Technologies

• Salesforce


• FIS


• MS Office