Sales Optician

Fakeeh Care Group; Saudi Arabia; On-site; SAR 89,000 - 134,000; Full time

Job summary

Fakeeh Care Group is seeking a dedicated Optical Retail Specialist to identify customer needs, recommend frames, lenses, contact lenses, and sunglasses. You will drive sales, upsell, and ensure accurate dispensing and insurance handling in a fast-paced store across Saudi Arabia.

Excellent English and Arabic communication is required, along with SCFHS licensure. A Diploma/Bachelor in Optics and 2–5 years in optical retail are preferred.

Qualifications

• 2–5 years in optical retail
• Diploma or Bachelor in Optics or related field
• Excellent English and Arabic communication
• SCFHS license (as required)

Responsibilities

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, cross-selling and promotions execution.
• Achieve individual sales targets and support store performance.
• Deliver a professional end-to-end customer journey.
• Handle customer inquiries and complaints effectively.
• Build customer loyalty and long-term relationships.
• Read and interpret prescriptions accurately.
• Perform contact lenses fitting as per standards.
• Ensure correct dispensing and product selection.
• Process transactions accurately through POS system.
• Handle insurance approvals and invoicing (Wassel / NPHIES).
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Verify prescription, lens specs, and frame alignment.
• Deliver zero-error orders and resolve issues before handover.
• Work with team to achieve store targets.
• Support colleagues and share product knowledge.
• Contribute to a positive team environment.
• Follow company policies and procedures.
• Maintain ethical handling of customers and insurance.
• Maintain professional behavior aligned with brand standards.

Skills

Sales skills

Customer service

Prescription reading

Attention to detail

Communication

Working under pressure

Team player

Inventory management

Education

Diploma/Bachelor in Optics

Tools

POS systems

Job description

Description

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, Cross-selling and promotions execution.
• Achieving his individual sales targets and supporting store performance
• Deliver a professional end-to-end customer journey.
• Handle customer inquiries and complaints effectively.
• Build customer loyalty and long-term relationships.
• Read and interpret prescriptions accurately.
• Perform contact lenses fitting as per standards.
• Ensure correct dispensing and product selection.
• Process transactions accurately through POS system.
• Handle insurance approvals and invoicing (Wassel / NPHIES).
• Ensure full compliance with policies (no manual errors).
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Verify prescription, lens specs, and frame alignment.
• Ensure no defects and full match with customer order.
• Deliver zero-error orders and resolve issues before handover.
• Work with team to achieve store targets.
• Support colleagues and share product knowledge.
• Contribute to a positive team environment.
• Follow company policies and procedures.
• Ensure ethical handling of customers and insurance.
• Maintain professional behavior aligned with brand standards.

Requirements

Skills and Abilities

• Strong sales and customer service skills - Good understanding of insurance & POS systems - Ability to read prescriptions and ensure dispensing accuracy - Strong attention to detail and quality control mindset - Good communication and interpersonal skills - Ability to work under pressure and achieve targets - Team player with accountability and positive attitude - Basic knowledge of inventory handling and stock control

Experience

2–5 years in optical retail Education: Diploma / Bachelor in Optics or related field

Language

Excellent command of oral and written English and Arabic.

Licenses / Certifications

SCFHS