Optical Technician

Fakeeh Care Group; Riyadh; On-site; SAR 96,000 - 168,000; Full time

Job summary

Fakeeh Care Group in Riyadh is seeking an optical sales associate to identify customer needs, recommend frames, lenses, CL, and sunglasses, and deliver a professional customer journey.

You will read prescriptions, assist with fittings, process transactions, support insurance approvals, and help the team achieve store targets while maintaining stock accuracy and compliance.

Qualifications

• Strong sales and customer service skills.
• Basic understanding of optical and technical processes.
• Good knowledge of POS and insurance systems.
• Attention to detail and quality-focused mindset.
• Team player with ability to work under pressure.

Responsibilities

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, cross-selling and promotions execution.
• Achieving individual sales targets and supporting store performance.
• Deliver a professional and engaging customer journey.
• Handle customer inquiries and basic complaints effectively.
• Build customer relationships and loyalty.
• Read and understand prescriptions accurately.
• Support basic fitting, adjustments, and product selection.
• Assist opticians in handling technical requirements when needed.
• Check prescription, fitting, and product specifications.
• Process transactions accurately through POS system.
• Support insurance approvals and documentation.

Skills

Sales & customer service

Optical/technical process knowledge

POS & insurance systems

Attention to detail

Team work under pressure

Education

Bachelor's degree in optics

Tools

POS system

Insurance systems

Job description

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, cross-Selling and promotions execution.
• Achieving individual sales targets and supporting store performance.
• Deliver a professional and engaging customer journey.
• Handle customer inquiries and basic complaints effectively.
• Build customer relationships and loyalty.
• Read and understand prescriptions accurately.
• Support basic fitting, adjustments, and product selection.
• Assist opticians in handling technical requirements when needed.
• Check prescription, fitting, and product specifications.
• Ensure no defects and full match with customer order.
• Support zero-error delivery and resolve issues before handover.
• Process transactions accurately through POS system.
• Support insurance approvals and documentation.
• Ensure compliance with company policies and procedures.
• Maintain stock accuracy and proper product handling.
• Report shortages, damages, and discrepancies.
• Maintain product knowledge across categories.
• Work with team to achieve store targets.
• Support opticians and sales team during peak times.
• Contribute to a positive and productive work environment.
• Follow company policies and procedures.
• Maintain professional and ethical behavior.
• Ensure adherence to safety and operational standards.
• Other duties as assigned within the scope of the job.

Description

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, cross-Selling and promotions execution.
• Achieving individual sales targets and supporting store performance.
• Deliver a professional and engaging customer journey.
• Handle customer inquiries and basic complaints effectively.
• Build customer relationships and loyalty.
• Read and understand prescriptions accurately.
• Support basic fitting, adjustments, and product selection.
• Assist opticians in handling technical requirements when needed.
• Check prescription, fitting, and product specifications.
• Ensure no defects and full match with customer order.
• Support zero-error delivery and resolve issues before handover.
• Process transactions accurately through POS system.
• Support insurance approvals and documentation.
• Ensure compliance with company policies and procedures.
• Maintain stock accuracy and proper product handling.
• Report shortages, damages, and discrepancies.
• Maintain product knowledge across categories.
• Work with team to achieve store targets.
• Support opticians and sales team during peak times.
• Contribute to a positive and productive work environment.
• Follow company policies and procedures.
• Maintain professional and ethical behavior.
• Ensure adherence to safety and operational standards.
• Other duties as assigned within the scope of the job.

Requirements

Job Requirements

Skills and Abilities

• Strong sales and customer service skills
• Basic understanding of optical and technical processes
• Good knowledge of POS and insurance systems
• Attention to detail and quality-focused mindset
• Team player with ability to work under pressure

Experience: 0 - 2 years' experience in related field.

Education: Bachelor's degree in technical institute of optics.

Language: Excellent command of oral and written English and Arabic.

Licenses / Certifications: SCFHS