Job Purpose: Support the sales team by coordinating daily sales operations, preparing quotations, processing customer orders, monitoring deliveries, and ensuring accurate reporting and communication between departments.
Responsibilities
- 1 Prepare and issue customer quotations based on approved pricing and sales instructions.
- 2 Receive and process customer Purchase Orders (POs).
- 3 Prepare Sales Orders (SOs) and coordinate with the warehouse and logistics teams.
- 4 Follow up on quotations and maintain updated quotation status records.
- 5 Coordinate with customers regarding order status, delivery schedules, and documentation.
- 6 Maintain and update customer databases and CRM records.
- 7 Prepare daily, weekly, and monthly sales reports.
- 8 Monitor sales targets and support the Sales Manager with performance reports.
- 9 Coordinate with the finance department regarding outstanding payments and customer credit limits.
- 10 Maintain records of customer inquiries, quotations, orders, and deliveries.
- 11 Support sales representatives with product information, availability, and pricing.
- 12 Coordinate with procurement and production departments regarding stock availability and lead times.
- 13 Handle customer complaints and elevate unresolved issues to the Sales Manager.
- 14 Arrange sales meetings, prepare meeting minutes, and follow up on action items.
- 15 Ensure compliance with approved sales procedures and company policies.