Sales And Customer Service Representative

Skatch; Riyadh; On-site; SAR 56,000 - 100,000; Full time

Job summary

Skatch in Riyadh, Saudi Arabia seeks a Sales and Customer Service Representative to enhance customer experiences and support sales strategies. You will greet customers, prepare quotes, follow up, and coordinate with internal teams to fulfill orders.

The role requires strong communication, the ability to build relationships, and proficiency with computers and various channels. Fluency in English is preferred; other languages may be a plus.

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Strong communication and relationship-building skills.
• Experience collaborating with cross-functional teams.

Responsibilities

• Greet and assist customers in-person or via phone and other channels.
• Prepare price quotes and follow up until sale is completed.
• Convert inquiries into sales opportunities and update records in the system.
• Analyze sales data and report performance to management.
• Coordinate requests with internal departments to fulfill orders.

Skills

Customer service

Communication

Teamwork

Sales negotiation

Digital literacy

English fluency

Job description

The company announces a vacancy for the position of Sales and Customer Service Representative, aimed at enhancing customer experiences and contributing to the development of sales strategies.

Job Objective

To provide exceptional service to customers, understand their needs and requirements, and offer suitable solutions and products, while monitoring the sales process from initial inquiry to order completion, ensuring alignment with company goals and customer satisfaction levels.

Responsibilities

• Professionally greet and interact with customers, whether in-person or via phone and various communication channels.
• Prepare price quotes and follow up with customers until the sales process is completed.
• Monitor potential customer inquiries and convert them into actionable sales opportunities.
• Analyze sales data and provide regular reports to management regarding performance and potential growth opportunities.
• Coordinate customer requests with relevant internal departments to ensure order fulfillment according to agreed requirements.
• Follow up with customers post-sale to ensure satisfaction and address inquiries and feedback in coordination with relevant management.
• Build and maintain strong relationships with customers.
• Update customer data and continuously monitor the status of quotes and requests.
• Adhere to company policies and procedures, quality standards, and customer service protocols.
• Prepare reports related to sales and customers as needed, and maintain accurate records of customer data and requests in the system or relevant files.
• Perform any other tasks related to the nature of the position as directed by management.

Skills

• Professional demeanor and ability to engage effectively with customers.
• Strong communication skills to build robust relationships with clients.
• Ability to work within a team to achieve common goals.
• Sales and negotiation skills to close deals effectively.
• Proficient in using computers and various communication channels, including phone, email, and messaging applications.
• Fluency in English is preferred.