Sales Specialist

el Grocer - Online Grocery Delivery; Al-Qassim Province; On-site; SAR 60,000 - 90,000; Full time

Job summary

el Grocer - Online Grocery Delivery is seeking a results-driven retail professional to achieve sales targets while delivering top-tier customer service. You will work to maintain brand standards, manage CRM data, and support inventory and merchandising activities in a dynamic store environment.

The role requires strong communication, negotiation skills, and the ability to analyze sales metrics to drive improvements.

Qualifications

• Proven experience in retail sales or customer service.
• Strong communication and interpersonal skills.
• Fluent in English; Arabic is an advantage.
• Proficient with CRM systems and MS Office.

Responsibilities

• Achieve the assigned sales target by ensuring alignment with the budgeted product mix across brands, categories, and SKUs to drive revenue growth.
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints professionally to enhance satisfaction and loyalty.
• Follow standardised sales processes and maintain CRM systems while providing data-driven insights to ensure operational consistency.
• Monitor and analyse sales performance regularly to identify gaps, trends and opportunities for improvement.
• Manage inventory control procedures including stock replenishment, stocktaking, and tracking delivery and installation performance.
• Ensure store cleanliness, organisation, and attractive visual merchandising to provide a welcoming environment and reinforce brand standards.
• Provide on-the-job training to team members to build capability and ensure consistent service delivery.

Skills

Retail sales

Customer service

CRM software

Negotiation

Communication

Analytical mindset

Tools

CRM software

MS Office

Job description

Purpose

Responsible for achieving sales targets by delivering exceptional customer service, effectively marketing products, and ensuring a high-quality shopping experience, while maintaining efficient store operations and contributing to inventory management to ensure consistent product availability that meets customer needs.

Responsibilities

• Achieve the assigned sales target by ensuring alignment with the budgeted product mix across brands, categories, and SKUs, to drive consistent revenue growth and meet business objectives.
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints professionally, to enhance customer satisfaction, build loyalty, and strengthen the brand image.
• Follow standardised sales processes and maintain CRM systems while providing data-driven insights, to ensure operational consistency and support ongoing performance improvements.
• Monitor and analyse sales performance regularly, to identify performance gaps, trends, and opportunities for enhancement in both individual and store-wide sales efforts.
• Manage inventory control procedures, including stock replenishment, stocktaking, and tracking delivery and installation performance, to maintain accurate inventory levels and ensure operational readiness.
• Ensure store cleanliness, organisation, and attractive visual merchandising to provide a welcoming shopping environment and reinforce brand standards.
• Provide on-the-job training to team members to build team capability, improve product knowledge, and ensure consistent service delivery across the sales team.

Experience and Requirements

• Proven experience in retail sales (HA- AC), customer service, or a similar customer-facing role.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Excellent negotiation and persuasion abilities, with a focus on customer satisfaction and sales conversion.
• Proficient in using CRM systems and basic MS Office tools (Excel, Outlook, PowerPoint).
• Analytical mindset with the ability to monitor sales metrics and translate insights into action.
• Strong sense of ownership, accountability, and attention to detail.
• Fluent in English; Arabic is an advantage.
• Willingness to work in a dynamic retail environment.