Customer Success Manager

Apexops; Riyadh; On-site; SAR 156,000 - 201,000; Full time

Benefits offered by this job

Health insurance

GOSI registration

Job summary

ARK47 Studio is hiring in Riyadh for a Customer Success professional. You will onboard customers to ARK47 Studio, help them complete their first system, and conduct monthly check-ins with bilingual Arabic/English support. You’ll respond to reviews and support messages, and coordinate with the product team for issues.

Create bilingual help guides and track usage and payments weekly. The role is full-time on-site in Riyadh with Saudi Labour Law-compliant terms; relocation is welcome.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Based in Riyadh or willing to relocate to Riyadh.
• 2+ years in customer success, account management or customer support, ideally software.
• Arabic and English, spoken and written; clear writing.
• Patient and organised, comfortable explaining apps on a phone and a laptop.

Responsibilities

• Onboard new customers in ARK47 Studio and help them finish their first system.
• Run check-ins during each customer’s first month, and answer how-to questions in Arabic and English.
• Reply to App Store and Google Play reviews and to support messages, and pass product issues to the product team with clear steps.
• Write and update short help guides, in Arabic and English, for common tasks in the app.
• Track each account’s usage, credit purchases and open issues, and report every week.

Skills

Customer success

Account management

Customer support

Bilingual AR/EN

Education

Bachelor's degree

Job description

About ARK47 Studio

ARK47 Studio is a Saudi AI app, available on the App Store and Google Play, that builds business systems from a plain-language description: for example HR, bookings, an online store or a sales board. It drafts a plan with the business owner first, then builds the screens, data and access permissions. We are a Riyadh team bringing it to businesses in the Kingdom and beyond.

To get to know our work, we recommend downloading ARK47 Studio from the App Store or Google Play via our careers page: careers.apexops.sa

What you will do

• Onboard new customers in ARK47 Studio and help them finish their first system.
• Run check-ins during each customer’s first month, and answer how-to questions in Arabic and English.
• Reply to App Store and Google Play reviews and to support messages, and pass product issues to the product team with clear steps.
• Write and update short help guides, in Arabic and English, for common tasks in the app.
• Track each account’s usage, credit purchases and open issues, and report every week.

What we need

• Minimum qualification: a bachelor’s degree, or equivalent work experience.
• Based in Riyadh, or willing to relocate to Riyadh.
• 2+ years in customer success, account management or customer support, ideally software.
• Arabic and English, spoken and written; clear writing.
• Patient and organised, comfortable explaining apps on a phone and a laptop.

Pay and terms

• Total monthly salary SAR 14,000–18,000 (basic salary plus allowances), depending on experience.
• Full-time, on-site at our Riyadh office; working days, hours and annual leave per the Saudi Labour Law.
• Health insurance and GOSI registration as required by Saudi law.
• Employer: Apex Operations Company. Work location: Riyadh.

How we select

1. We aim to reply to every application within 7 days.
2. A 30-minute video call about the role and ARK47 Studio, in which we hear your view of the app and your questions.
3. For shortlisted candidates, a 30-minute onboarding role-play using ARK47 Studio on a test account we provide.
4. Final interview in Riyadh. We inform every interviewed candidate of the result within 30 days of their interview.

Applications are accepted online only, through this job posting, until 14 January 2027. We assess every application on skills and experience. Adjustments for candidates with disabilities are available at every stage on request.