Restaurant Operations Lead

Hafawah Hotels & Resort; Medina; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hafawah Hotels & Resort in Medina is seeking a Restaurant Supervisor to oversee daily restaurant operations and lead the service team to ensure smooth workflow and excellent guest experiences.

The role requires strong communication, staff management, and the ability to work under pressure while maintaining high hygiene and quality standards; prior POS/operational systems experience is a plus.

Qualifications

• Minimum 2 years of experience in the restaurant industry.
• Experience in supervision or team leadership.
• Strong communication and team management skills.
• Experience with restaurant POS/operational systems is a plus.

Responsibilities

• Supervise daily restaurant operations and team workflow.
• Ensure high service quality and customer satisfaction.
• Maintain hygiene, safety, and quality standards.
• Assign tasks and monitor staff performance and schedules.
• Handle customer feedback and complaints professionally.
• Monitor inventory and operational requirements in coordination with management.

Skills

Restaurant experience

Leadership

Communication

Team management

Customer service

POS systems

Tools

POS/operational systems

Job description

Hafawah Hotels & Resort in Medina is seeking a Restaurant Supervisor to oversee daily restaurant operations and lead the service team to ensure smooth workflow and excellent guest experiences.

The role requires strong communication, staff management, and the ability to work under pressure while maintaining high hygiene and quality standards; prior POS/operational systems experience is a plus.