Reservations Supervisor

Radisson Hotel Group; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

Radisson Hotel Group in Riyadh is seeking an experienced Reservations Supervisor to join their team. The ideal candidate will have strong supervisory skills, a commitment to exceptional guest service, and effective problem-solving abilities.

The role includes overseeing the reservations department, improving guest satisfaction, and supervising the team to ensure top-notch service. This is a key position within a vibrant hotel atmosphere, perfect for those passionate about hospitality.

Qualifications

• Experience in reservations is required.
• Strong supervisory managerial skills with a hands-on approach.
• Commitment to delivering exceptional guest service in hospitality.
• Proven problem-solving capabilities.
• Personal integrity and ability to work in a demanding environment.

Responsibilities

• Oversee the reservations department ensuring high guest experience.
• Improve guest satisfaction and handle enquiries effectively.
• Supervise the reservations team and foster development.
• Manage costs and maintain performance levels.
• Build relationships with stakeholders for business performance.

Skills

Supervisory skills

Customer service

Problem-solving

Attention to detail

Job description

Job Description

We are currently seeking a Reservations Supervisor to join our vibrant team. At Radisson Hotel & Residence Riyadh Olaya, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Reservations Supervisor, you embody a unique blend of precision, efficiency, and a customer‑centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top‑notch service, where attention to detail meets a passion for enhancing the guest experience.

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
• Supervises the reservations team fostering a culture of growth, development and performance within the department.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Qualifications

• Experience in reservations is required.
• Strong supervisory managerial skills with a hands‑on approach and lead‑by‑example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem‑solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.