Reservations Agent - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 67,000 - 100,000; Full time

Job summary

Rotana Hotels in Saudi Arabia is seeking a passionate Reservations Agent to join our guest-focused revenue team. You will handle reservations via phone, letter, or fax, input data accurately, and respond to inquiries and requests to ensure smooth service delivery.

You will stay current with promotions, manage rate structures, maintain filing systems, and uphold Rotana standards for calls, emails, and visa organization.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax


• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations


• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.


• Show complete product knowledge, understand rate structure and apply rate management


• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor


• Promote and maintain good public relations and endeavors to maximize business


• Maintain an accurate room status at all times


• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails


• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified