Reservations Agent (Saudi National Only)

Ennismore; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

FAENA Movement in Saudi Arabia seeks a Reservations Agent (Saudi National Only) to handle inquiries and bookings for FAENA The Red Sea with luxury service standards. You will manage inquiries across channels, ensuring accurate bookings and excellent guest experiences.

The role emphasizes revenue optimization through upselling, precise PMS management, and collaboration with Front Office and Sales. Fluency in English is required; a hospitality background is preferred.

Qualifications

• High school diploma required; hospitality-related degree preferred.
• 1–3 years in reservations, front office, or customer service within hospitality.
• Familiarity with Property Management Systems (PMS) and reservation platforms.
• Basic understanding of hotel operations, room inventory, and rate structures.
• Fluency in English required; additional languages are an advantage.

Responsibilities

• Handle all reservation inquiries via phone, email, and online channels in a timely, professional manner.
• Process room bookings, modifications, cancellations, and special requests accurately within the system.
• Ensure reservations include complete guest information and rate details.
• Provide information about room types, rates, packages, and resort services to guests.
• Maximize revenue opportunities through upselling and promotions.
• Maintain availability and booking records in the PMS and coordinate with Front Office and Housekeeping.
• Respond to guest inquiries and resolve booking-related issues professionally.
• Stay informed about resort offerings, promotions, and local information.
• Adhere to brand standards, policies, and data privacy regulations.
• Assist with overbooking control and inventory allocation as directed by management.

Skills

English Fluency

Customer Service

PMS Experience

Hotel Operations Knowledge

Upselling

Education

High School Diploma

Hospitality Degree (preferred)

Tools

PMS Systems

Job description

Reservations Agent (Saudi National Only)

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

JOB OVERVIEW

The Reservations Agentis responsible forhandling all room reservation inquiries and bookings forFAENAwith efficiency, accuracy, and exceptional customer service. The role ensures seamless booking experiences across all channels, supports revenue optimization throughaccuratesystem handling, and deliversa high levelof professionalism aligned with the resort’s luxury hospitality standards.

DUTIES AND RESPONSIBILITIES

Handle all reservation inquiries via phone, email, and online channels ina timelyand professional manner.

Processroombookings, modifications, cancellations, and special requests accurately within the system.

Ensure all reservations are entered correctly with complete guest information and rate details.

Provide detailed information about room types, rates, packages, and resort services to potential guests.

Maximize revenue opportunities through upselling room categories and promotingspecial offers.

Maintain accurate availability and booking records in the Property Management System (PMS).

Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.

Handle guest requests and ensure special arrangements are communicated and fulfilled.

Monitor reservation channels to ensure consistency and accuracy of information across platforms.

Respond to guest inquiries and resolve booking-related issues efficiently and professionally.

Maintain strong knowledge of resort offerings, promotions, and local information.

Ensure compliance with brand standards, policies, and data privacy regulations.

Support overbooking control and manage inventory allocation as directed by management.

Qualifications

QUALIFICATIONS DESIRED

High school diplomarequired; diploma or degree in Hospitality Management or related field preferred.

1–3 years of experience in reservations, front office, or customer service within hospitality.

Familiarity with Property Management Systems (PMS) and reservation platforms.

Basic understanding of hotel operations, room inventory, and rate structures.

Fluency in Englishrequired;additionallanguages are an advantage.

Additional Information

SKILLS

Strong communicationand customer service skills.

Excellent attention to detail and accuracy in data entry.

Ability to handle multiple requests in a fast-paced environment.

Strong organizational and time-management abilities.

Sales-oriented mindset with ability to upsell and maximize revenue opportunities.

Problem-solving skills with a calm and professional approach.

Teamwork and coordination skills across Front Office, Revenue, and Sales teams.

Proficiencyin basic computer systems and reservation software.

Strong interpersonal skills with a guest-focused attitude.

Ability to follow procedures andmaintainconsistency in service standards.

High levelof professionalism aligned with luxury hospitality service expectations.