Host/Hostess

Ennismore; Saudi Arabia; On-site; SAR 100,000 - 145,000; Full time

Job summary

FAENA The Red Sea is seeking a Host/Hostess to warmly welcome and seat guests at dining outlets, manage reservations, and set the tone for luxury hospitality. You will coordinate table allocations, monitor ambiance, and assist in peak times to minimize wait times.

Ideal candidates have 1–2 years in guest service, with English fluency and a professional, welcoming demeanor. High school diploma is required; hospitality training is a plus.

Qualifications

• High school diploma or equivalent required; hospitality training is an advantage.
• 1–2 years of experience in guest service, front desk, or F&B hosting role preferred.
• Fluency in English required; additional languages are an advantage.

Responsibilities

• Greet and welcome guests upon arrival, creating a positive first impression.
• Manage guest reservations, waitlists, and table assignments efficiently and accurately.
• Escort guests to tables and present menus for a seamless seating experience.
• Coordinate table flow with service and kitchen teams to optimize seating capacity.
• Monitor dining area readiness, cleanliness, and ambiance during service.
• Handle guest inquiries and seating preferences professionally.
• Communicate with F&B staff regarding table status and guest needs.
• Assist in peak times to minimize wait times and ensure guest satisfaction.
• Maintain accurate reservation records using the restaurant management system.
• Support VIP guest recognition and personalized service standards.
• Handle guest complaints calmly and elevate when necessary.
• Ensure compliance with service standards, grooming, and presentation guidelines.
• Coordinate with supervisors/managers to ensure smooth operations.
• Assist in promoting restaurant offerings, events, and experiences when required.

Skills

Customer service

Guest engagement

Communication

Interpersonal abilities

Organization

Multitasking

Calm under pressure

Teamwork

Education

High school diploma

Tools

Reservation systems

POS/booking platforms

Basic computer literacy

Job description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

JOB OVERVIEW

The Host/Hostessis responsible forwarmly welcoming and seating guests atFAENAdining outlets, ensuring a smooth and elegant arrival experience. The role manages reservations, coordinates table allocation, and sets the tone for exceptional guest service in line with the resort’s luxury hospitality standards.

DUTIES AND RESPONSIBILITIES

Greet and welcome guests warmly upon arrival, creating a positive first impression.

Manage guest reservations, waitlists, and table assignments efficiently and accurately.

Escort guests to tables and present menus while ensuring a seamless seating experience.

Coordinate table flow with service and kitchen teams to optimize seating capacity and service efficiency.

Monitor dining area readiness, cleanliness, and ambiance before and during service.

Handle guest inquiries, special requests, and seating preferences professionally.

Communicate effectively with F&B service staff regarding table status and guest needs.

Assistin managing peak-time seating to minimize wait times and ensure guest satisfaction.

Maintainaccuratereservation records using the restaurant management system.

Support VIP guest recognition and ensure personalized service standards are upheld.

Handle guest complaints or concerns calmly and elevate when necessary.

Ensure compliance with service standards, grooming, and presentation guidelines.

Coordinate with restaurant supervisors and managers to ensure smoothoperations.

Assistin promoting restaurant offerings, events, and special experiences whenrequired.

Qualifications

QUALIFICATIONS DESIRED

High school diploma or equivalent required; hospitality training is an advantage.

1–2 years of experience in guest service, front desk, or F&B hosting role preferred.

Basic understanding of restaurant operations and guest flow management.

Familiarity with reservation systems or POS/booking platforms is an advantage.

Fluency in Englishrequired;additionallanguages are an advantage.

Additional Information

SKILLS

Strong customer service and guest engagement skills.

Excellent communication and interpersonal abilities.

Warm, welcoming, and professional demeanor.

Strong organizational and multitasking skills.

Ability to manage high guest volumes in a fast-paced environment.

Good problem-solving skills and calm handling of guest concerns.

Strong attention to detail and presentation standards.

Team-oriented withabilityto coordinate across service teams.

Basic computer literacy and system handling skills.

Ability to remain composed under pressure during peak service times.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Endure various physical movements throughout the work areas

Ability to move safely in uneven terrain or in confined spaces

Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

Medium Work: Exerting up to20kgof force occasionally, and/or10kgof forcefrequently, and/or up to5kgof constantly moving objects, may occasionally lift and/or move up to15kg