Reservations Agent: Guest Experience & Upsell Pro

Radisson Hotel Group; Jeddah; On-site; SAR 72,000 - 96,000; Full time

Benefits offered by this job

Employee hotel discounts

Friends & Family discounts

Job summary

Radisson Hotel Group is recruiting a Reservations Agent in Jeddah to join our vibrant team. You will convert enquiries into sales, ensure a seamless guest journey, and contribute to a high‑quality reservations experience.

We value a customer‑centric mindset, strong communication, teamwork, and a passion for hospitality. Join us to deliver memorable moments and grow within a global hotel group.

Qualifications

• Strong verbal communication skills.
• Flexibility and a positive, Yes I Can attitude.
• An eye for detail.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.

Responsibilities

• Convert booking enquiries into sales, ensuring all aspects of the guest journey are anticipated and delivered to the highest level.
• Maximize sales and profitability by monitoring guest demand and upselling.
• Work pro-actively to ensure guest satisfaction and smooth running of the reservations department.

Skills

Customer service

Communication

Teamwork

Upselling

Positive attitude

Job description

Radisson Hotel Group is recruiting a Reservations Agent in Jeddah to join our vibrant team. You will convert enquiries into sales, ensure a seamless guest journey, and contribute to a high‑quality reservations experience.

We value a customer‑centric mindset, strong communication, teamwork, and a passion for hospitality. Join us to deliver memorable moments and grow within a global hotel group.