Reservations Agent

Radisson Hotel Group; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Radisson Hotel Group is seeking a Reservations Agent in Jeddah to convert inquiries into sales and deliver exceptional guest experiences. The role emphasizes accuracy, efficiency, and a proactive, customer-centric approach in a fast-paced reservations team.

The ideal candidate will be detail-oriented, strong in verbal communication, and capable of upselling to meet targets, with a flexible and team-oriented mindset. Saudi national eligibility applies.

Qualifications

• Experience in a similar role is beneficial but not required.
• Strong verbal communication skills and a customer-focused mindset.
• Detail-oriented with proactive problem-solving and multitasking abilities.
• Sales awareness with ability to upsell and meet targets.

Responsibilities

• Convert booking enquiries into sales and secure reservations.
• Ensure seamless guest journey and high service standards in the reservations process.
• Monitor demand and upsell to maximize revenue and profitability.
• Support smooth operation of the reservations department and team.

Skills

Attention to detail

Verbal communication

Teamwork

Customer service

Positive attitude

Problem solving

Upselling

Job description

We are currently seeking a Reservations Agent to join our vibrant team At RHG we are in search of individuals who go beyond the resume those with character skills talents and a passion for creating memorable experiences We value mindset as pivotal anticipating guest needs supporting your department and consistently delivering memorable experiences We are dedicated to nurturing and growing talent offering pathways for advancement and fostering a culture of continuous learning As a Reservations Agent you embody a unique blend of precision efficiency and a customer-centric approach elevating our Reservations Team Your role is instrumental in ensuring seamless and top-notch service where attention to detail meets a passion for enhancing the guest experience Our reservations team are natural organizers Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house You will convert booking enquiries into sales ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets As an integral part of the team you will work proactively to ensure guest satisfaction and the smooth running of the reservations department As Reservations Agent you will join a team that is passionate about delivering incredible service where we believe that anything is possible whilst having fun in all that we do Position open to Saudi Nationals only

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.