Remote Customer Support Specialist - Entry Level

PULSE; At Ta'if; Remote; SAR 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Full-time and part-time opportunities

Flexible scheduling for qualifying pos

Paid time off and company holidays

Health, dental, and vision benefits if

Professional development and skills培训

Regular coaching and performance反馈

Career growth and advancement机会

Company-provided equipment where可

Job summary

PULSE is seeking a friendly, dependable Customer Support Specialist to join our remote team. You will assist customers with questions, account inquiries, service requests, basic troubleshooting, and provide a professional, positive customer experience.

You will communicate via email, chat, phone or support platforms, document interactions, and coordinate with internal teams when extra help is needed. Prior experience is not required; training will be provided.

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency.
• Strong written and verbal communication skills.
• Professional and courteous communication style.
• Good listening and problem-solving abilities.
• Attention to detail.
• Organizational and time-management skills.
• Ability to follow policies and procedures.
• Willingness to learn new software and CS systems.
• Ability to manage multiple routine requests.
• Ability to work independently in a remote environment.
• Dependable and professional work habits.
• Ability to handle confidential information responsibly.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to customer questions and service requests in a professional and timely manner.
• Assist customers with general account, product, service, or order-related inquiries.
• Provide clear and accurate information using approved company resources.
• Guide customers through basic troubleshooting or standard procedures.
• Help resolve routine concerns while maintaining a positive customer experience.
• Escalate complex or sensitive issues to the appropriate team member.
• Follow up on open requests when necessary.
• Maintain a helpful, respectful, and professional approach during customer interactions.
• Communicate with customers through email, live chat, phone, or other approved channels.
• Respond using established procedures, templates, and company guidelines.
• Ask appropriate questions to understand customer needs.
• Provide clear instructions and next steps.
• Maintain professional written and verbal communication.
• Handle multiple conversations or requests while maintaining accuracy.
• Route inquiries to the appropriate department when necessary.
• Document customer interactions accurately in company systems.
• Update customer profiles, notes, and support records.
• Maintain accurate records of requests, resolutions, and follow-up activities.
• Review information for completeness before closing support requests.
• Categorize and organize support cases according to established procedures.
• Protect confidential customer and company information.
• Identify customer concerns and determine appropriate next steps.
• Use available resources to resolve routine questions and problems.
• Research basic account or service information when authorized.
• Coordinate with internal teams to resolve issues requiring additional support.
• Escalate technical, billing, account, or policy-related concerns appropriately.
• Keep customers informed when additional review is required.
• Follow established procedures for complaints and service concerns.
• Perform routine data entry and record updates.
• Maintain customer contact information and support documentation.
• Process basic forms and administrative requests.
• Update spreadsheets, trackers, and internal logs when assigned.
• Assist with organizing customer-related documentation.
• Support additional customer service and administrative projects as needed.
• Communicate regularly with supervisors and team members.
• Participate in virtual meetings, training sessions, and coaching.
• Provide updates regarding unresolved customer requests.
• Ask for assistance when procedures or instructions are unclear.
• Share recurring customer concerns with appropriate team members.
• Collaborate with colleagues to maintain consistent service standards.

Skills

Communication skills

Patience

Detail orientation

Problem solving

Organization

Independent work

Remote work

Customer focus

Listening skills

Education

High school diploma

Job description

PULSE is seeking a friendly, dependable Customer Support Specialist to join our remote team. You will assist customers with questions, account inquiries, service requests, basic troubleshooting, and provide a professional, positive customer experience.

You will communicate via email, chat, phone or support platforms, document interactions, and coordinate with internal teams when extra help is needed. Prior experience is not required; training will be provided.