Remote Customer Experience Specialist

Mass Markets, Inc.; Saudi Arabia; Hybrid; SAR 45,000 - 89,000; Full time

Job summary

MCI is seeking a Remote Customer Service Agent to support a diverse client portfolio. You will handle customer inquiries with a focus on high-quality service, primarily through phone and online channels. Strong English proficiency and prior call center experience are required, with residency within 80km of the designated office.

Experience working from home, a reliable internet connection, and ability to follow scripts and procedures are essential for success in this role.

Qualifications

• Must have strong command of English (written and spoken).
• Prior call center experience is required.
• Typing speed of 20+ WPM.
• A high speed internet connection is essential.
• Experience working from home is preferred.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Strong command of English

Previous call center experience

Typing speed 20+ WPM

High speed internet connection

Work from home experience

Education

High school diploma or equivalent

Job description

MCI is seeking a Remote Customer Service Agent to support a diverse client portfolio. You will handle customer inquiries with a focus on high-quality service, primarily through phone and online channels. Strong English proficiency and prior call center experience are required, with residency within 80km of the designated office.

Experience working from home, a reliable internet connection, and ability to follow scripts and procedures are essential for success in this role.