Remote Client Success Specialist

Core Code io; Riyadh; On-site; SAR 50,000 - 90,000; Full time

Job summary

Core Code io is seeking a proactive Client Support Specialist to assist clients, resolve concerns, and ensure a positive client relationship across channels. The role emphasizes strong communication, relationship-building, and efficient handling of multiple requests while adhering to company procedures.

The ideal candidate will demonstrate excellent verbal and written communication, CRM proficiency, and the ability to remain professional under pressure.

Qualifications

• Excellent verbal and written communication skills.
• Strong client service and relationship-building abilities.
• Proven problem-solving and critical-thinking能力.

Responsibilities

• Respond to client inquiries via email, phone, chat and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, and account-related issues.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams.
• Maintain records of interactions, requests and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring concerns and communicate feedback to teams.
• Collaborate with departments to resolve issues efficiently.
• Maintain a professional, client-focused attitude.

Skills

Communication

Client service

Problem solving

Active listening

Organizational skills

Time management

CRM systems

Multitasking

Calm under pressure

Learning new systems

Job description

Core Code io is seeking a proactive Client Support Specialist to assist clients, resolve concerns, and ensure a positive client relationship across channels. The role emphasizes strong communication, relationship-building, and efficient handling of multiple requests while adhering to company procedures.

The ideal candidate will demonstrate excellent verbal and written communication, CRM proficiency, and the ability to remain professional under pressure.