Remote BSS Solution Architect - API-Driven Telecom

Capgemini Engineering; Riyadh; Hybrid; SAR 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth programs

Certifications and training

Diverse professions

Job summary

Capgemini Engineering seeks a seasoned telecom BSS architect to design end-to-end BSS across catalog, order and billing, and lead multi-vendor integrations including eSIM ecosystems. You will align APIs and data models with TM Forum Open APIs and GSMA standards while collaborating with business stakeholders and senior management.

You will also drive integration with ServiceNow CRM/CSM and core networks, ensuring scalable, compliant solutions.

Qualifications

• Strong experience in telecom BSS architecture.
• Knowledge of service modeling and order‑to‑activate processes.
• Hands‑on experience with vendor management, integration and data governance.
• Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
• Hands‑on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
• Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.

Responsibilities

• Define end-to-end BSS architecture across product catalog, order/customer management, billing and charging.
• Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.
• Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.
• Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations and operational needs.
• Lead multiple vendors across design, development, integration, testing, deployment and handover, effectively communicating solutions to business stakeholders and senior management.

Skills

Telecom BSS architecture

Service modeling

Order-to-activate processes

Vendor management

eSIM platforms

ServiceNow CRM/CSM integration

TM Forum Open APIs

API-driven integration

Tools

ServiceNow CRM/CSM

Job description

Capgemini Engineering seeks a seasoned telecom BSS architect to design end-to-end BSS across catalog, order and billing, and lead multi-vendor integrations including eSIM ecosystems. You will align APIs and data models with TM Forum Open APIs and GSMA standards while collaborating with business stakeholders and senior management.

You will also drive integration with ServiceNow CRM/CSM and core networks, ensuring scalable, compliant solutions.