BSS Solution Architect - Manager- C2- KSA

Capgemini; Riyadh; Remote; SAR 420,000 - 620,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Capgemini Engineering, a world leader in engineering services, invites a senior telecom BSS architect to design end-to-end BSS platforms, enabling service lifecycle, order orchestration, billing integration, and eSIM enablement for enterprise telecom services.

You will define APIs, data models, and workflows, apply TM Forum Open APIs and GSMA standards, and lead multi-vendor design, development, and deployment efforts with senior stakeholders.

Qualifications

• Extensive experience in telecom BSS architecture and service modeling.
• Hands-on with eSIM platforms and telecom integrations.
• Proficient in API-based data integration and ServiceNow CRM/CSM.
• Experience in vendor management and data governance.
• Knowledge of TM Forum Open APIs and industry standards.

Responsibilities

• Define end-to-end BSS architecture covering catalog, order, billing and activation.
• Lead integrations with CRM, core networks, digital channels and eSIM ecosystems.
• Translate requirements into scalable solutions, considering risks, regulations and ops needs.
• Coordinate multiple vendors across design, development, testing, deployment and handover.

Skills

BSS architecture

eSIM platforms

ServiceNow CRM/CSM integration

APIs design and integration

Vendor management

Data governance

TM Forum Open APIs

Project coordination

Tools

ServiceNow

API development tools

TM Forum Open APIs

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Your RoleYou will design BSS platforms enabling service lifecycle, order orchestration, billing integration, eSIM enablement, and digital customer-service integration for enterprise telecom services.Key ResponsibilitiesDefine end-to-end BSS architecture across product catalog, order/customer management, billing and charging.Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations and operational needs.Lead multiple vendors across design, development, integration, testing, deployment and handover, effectively communicating solutions to business stakeholders and senior management.Your ProfileStrong experience in telecom BSS architecture.Knowledge of service modeling and order‑to‑activate processes.Hands‑on experience with vendor management, integration and data governance.Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.Hands-on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.What You’ll Love About Working HereWe recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain a healthy work life balance.At the heart of our mission is your career growth.Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.Equip yourself with valuable certifications in the latest technologiesCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.