BSS Solution Architect

Capgemini Engineering; Riyadh; Hybrid; SAR 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth programs

Certifications and training

Diverse professions

Job summary

Capgemini Engineering seeks a seasoned telecom BSS architect to design end-to-end BSS across catalog, order and billing, and lead multi-vendor integrations including eSIM ecosystems. You will align APIs and data models with TM Forum Open APIs and GSMA standards while collaborating with business stakeholders and senior management.

You will also drive integration with ServiceNow CRM/CSM and core networks, ensuring scalable, compliant solutions.

Qualifications

• Strong experience in telecom BSS architecture.
• Knowledge of service modeling and order‑to‑activate processes.
• Hands‑on experience with vendor management, integration and data governance.
• Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
• Hands‑on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
• Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.

Responsibilities

• Define end-to-end BSS architecture across product catalog, order/customer management, billing and charging.
• Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.
• Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.
• Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations and operational needs.
• Lead multiple vendors across design, development, integration, testing, deployment and handover, effectively communicating solutions to business stakeholders and senior management.

Skills

Telecom BSS architecture

Service modeling

Order-to-activate processes

Vendor management

eSIM platforms

ServiceNow CRM/CSM integration

TM Forum Open APIs

API-driven integration

Tools

ServiceNow CRM/CSM

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your Role

You will design BSS platforms enabling service lifecycle, order orchestration, billing integration, eSIM enablement, and digital customer-service integration for enterprise telecom services.

Key Responsibilities

• Define end-to-end BSS architecture across product catalog, order/customer management, billing and charging.
• Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.
• Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.
• Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations and operational needs.
• Lead multiple vendors across design, development, integration, testing, deployment and handover, effectively communicating solutions to business stakeholders and senior management.

Your Profile

• Strong experience in telecom BSS architecture.
• Knowledge of service modeling and order‑to‑activate processes.
• Hands‑on experience with vendor management, integration and data governance.
• Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
• Hands‑on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
• Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.

What You’ll Love About Working Here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain a healthy work life balance.
• At the heart of our mission is your career growth.
• Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.