Receptionist (Saudi National)

Novotel Hotels; Makkah Region; On-site; SAR 39,000 - 61,000; Full time

Job summary

Novotel Makkah, Saudi Arabia, is seeking a professional Receptionist/Front Desk Agent to be the first point of contact for guests, ensuring a warm, welcoming, and professional experience throughout their stay.

You will greet guests, manage check-ins/outs, answer inquiries, provide information on facilities and local attractions, and coordinate with other departments to ensure smooth hotel operations, all while maintaining accurate records and following hotel procedures.

Qualifications

• Saudi nationality is required for this position.
• High school diploma or equivalent is required; Bachelor's degree in Hospitality Management is preferred.
• Previous experience as a receptionist or front desk agent is preferred.
• Experience in hospitality or customer service industry is preferred; ability to work in a fast-paced environment and maintain attention to detail.

Responsibilities

• Greet and assist guests with a warm, professional welcome.
• Handle check-ins and check-outs promptly and efficiently.
• Answer calls, emails, and other guest inquiries.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with other departments to ensure smooth operations.
• Maintain accurate guest records in the hotel system.
• Handle complaints professionally and escalate when necessary.
• Process payments and assist with cashiering per hotel policies.
• Keep the Front Desk area clean, organized, and professional.
• Follow security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Skills

Multitasking

Time management

Customer service

Communication (Arabic & English)

Organizational skills

Adaptability

Willingness to learn

Education

High school diploma

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team at Novotel Makkah, Saudi Arabia. As the first point of contact for our guests, you will play a key role in creating a positive, welcoming, and professional experience throughout their stay.

• Greet and assist guests, ensuring a warm, professional, and efficient welcome.
• Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.
• Answer and manage incoming phone calls, emails, and other guest communications.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
• Maintain accurate guest records and update relevant information in the hotel system.
• Handle guest complaints and concerns professionally and elevate matters when necessary.
• Process payments and assist with cashiering procedures in accordance with hotel policies.
• Maintain a clean, organized, and professional Front Desk area.
• Follow hotel security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Qualifications

• Saudi nationality (as specified for this position)
• Excellent verbal and written communication skills in both Arabic and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly and professional demeanor
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Previous experience as a receptionist or front desk agent (preferred)
• Experience in hospitality or customer service industry (preferred)Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent organizational skills and ability to prioritize tasks effectively
• Adaptability and willingness to learn new skills and technologies