Receptionist - Riyadh استقبال - الرياض

FAST FIT EMS; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Positive work environment

Specialized training

Career growth opportunities

Global opportunities

30 days annual leave

Job summary

FAST FIT EMS is seeking a friendly Receptionist to welcome members, answer inquiries, and guide visitors across our Riyadh locations. You will be the first point of contact in a fast-paced fitness environment.

The role requires a high school diploma, excellent communication skills, basic sales awareness, and comfort with booking systems and CRM software. Prior customer service or hospitality experience is preferred, with a professional, team-focused attitude.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or receptionist roles (fitness or hospitality preferred).
• Friendly, professional communication skills.
• Ability to handle member inquiries, registrations, and basic sales.
• Basic computer skills (booking systems, MS Office, or CRM software).
• Presentable appearance and positive attitude.

Responsibilities

• Greet visitors and clients warmly and direct them to their location within the facility.
• Provide basic information about products or services and answer inquiries.
• Route incoming calls to appropriate departments and handle simple inquiries over the phone.
• Address complaints professionally and direct to the appropriate person for resolution.
• Organize the schedule for pre-booked appointments to ensure no overlaps.
• Help resolve issues clients may face related to services or products offered.
• Provide extra help to clients by guiding them around the facility or advising on product choices.
• Maintain a positive work environment by interacting politely and professionally with clients and colleagues.

Skills

Customer service

Communication

Sales basics

Education

High school diploma

Tools

CRM software

Booking systems

MS Office

Job description

Location: Riyadh, KSA

About Us:

Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.

Role:Receptionist

Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for our employees.

Responsibilities

• Customer Reception: Greet visitors and clients warmly and direct them to their desired location within the facility.
• Providing Information: Offer basic information about the products or services provided and answer any inquiries clients may have.
• Directing Phone Calls: Route incoming calls to the appropriate departments within the facility and handle simple inquiries over the phone.
• Handling Complaints: Address complaints professionally, striving to resolve them promptly or directing them to the appropriate person.
• Scheduling Appointments: Organize the schedule for pre-booked appointments to ensure no overlaps.
• Problem-Solving: Work to resolve any issues clients may face related to the services or products offered.
• Offering Additional Assistance: Provide extra help to clients by guiding them around the facility or advising on product choices.
• Maintaining a Positive Work Environment: Contribute to a positive work environment by interacting politely and professionally with clients and colleagues.

Requirements

• High school diploma or equivalent
• Previous experience in customer service or receptionist roles (fitness or hospitality preferred)
• Friendly, professional, and confident communication skills
• Ability to handle member inquiries, registrations, and basic sales
• Basic computer skills (booking systems, MS Office, or CRM software)
• Presentable appearance and positive attitude

Benefits

• Competitive salaries, benefits, and incentives
• Comprehensive health coverage
• Exceptional work environment
• Specialized training
• Career growth opportunities
• Opportunities on a global level
• 30 days of paid annual leave