Receptionist

IHG Hotels & Resorts; Al Khobar; On-site; SAR 45,000 - 78,000; Full time

Job summary

IHG Hotels & Resorts is seeking a corporate reception role in our Saudi Arabia office. The Receptionist provides front-desk support, welcomes visitors, and facilitates communications for the Corporate Services department.

The role operates within a rotating schedule, upholding the company’s standards. Ideal candidates have at least one year in a corporate receptionist or customer service role, with strong PC skills and a courteous, professional demeanor to maintain a welcoming lobby and assist

Qualifications

• High School Diploma or equivalent.
• At least 1 year as receptionist or corporate customer service representative.
• Strong customer service and general office experience.
• Typing speed of at least 45 wpm.
• Strong interpersonal and communication skills.

Responsibilities

• Greet and assist visitors, vendors, applicants, and clients.
• Respond to routine inquiries and complaints; refer complex issues to manager.
• Maintain knowledge of internal organizational changes and structure.
• Keep lobby area neat and presentable; host guests; ensure beverages.
• Schedule lobby conference rooms as needed.
• Validate parking passes as appropriate.
• Process name badges for guests and visitors.
• Provide high quality customer service; communicate effectively; explain procedures; follow up.

Skills

Customer service

Office experience

Typing 45 wpm

Interpersonal skills

Phone etiquette

Organizational knowledge

Education

High School Diploma

Job description

Role Purpose

Under general supervision, provides reception for the Company's Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company's standards.

Role Purpose

Under general supervision, provides reception for the Company's Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company's standards.

Key Accountabilities

• Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.
• Respond to visitors' routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Maintain current knowledge of the Company's internal organizational changes and structure.
• Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

Key Skills & Experiences

Education

High School Diploma or equivalent.

Experience

At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge

• Good customer service skills and general office experience.
• Basic knowledge of PC software. Ability to type at least 45 wpm.
• Good interpersonal and communication skills required greeting visitors; good phone etiquette.
• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.