Quality Manager

AMAD Hospital; Riyadh; On-site; SAR 250,000 - 380,000; Full time

Job summary

AMAD Hospital in Riyadh is seeking a senior Quality and Safety leader to advance clinical and operational performance by developing and enforcing standards. You will collaborate with clinicians, administrators, and executives to design, implement, and evaluate programs and services.

The role emphasizes accreditation readiness (CBAHI, JCI, CARF), quality improvement, staff development, and governance through KPIs.

Qualifications

• Masters in Quality Management or Health Administration (required/advantageous).
• Bachelor in Quality Management or related field.
• CPHQ certification highly regarded.
• Certificate in management/leadership.
• Minimum 3 years in a similar role.
• Knowledge of health regulations and accreditation processes.
• Experience with obtaining CBAHI accreditation is preferred.
• International accreditation experience is an advantage.

Responsibilities

• Contribute to developing the quality department and standards and ensure they are consistently met.
• Collaborate with clinical staff, interdisciplinary teams, executives and other stakeholders to develop, implement and evaluate programs and services.
• Participate in investigations of complaints and incidents and draft responses promptly.
• Monitor key performance indicators and develop action plans as required.
• Ensure the organization obtains and maintains accreditation such as CBAHI, JCI, CARF, or other relevant accreditations.

Skills

Stakeholder management

Quality improvement

Leadership

Clinical governance

Education

Master's degree in Quality Management or Health Administration

Bachelor's degree in Quality Management

Certified Professional in Healthcare Quality (CPHQ)

Certificate in management or leadership

Minimum 3 years in a similar role

Knowledge of Health Regulations

Experience with accreditation (CBAHI)

International accreditation experience (advantage)

Job description

• Contribute to developing quality department and standards and ensure they are consistently met. Act as a role model and deliver high clinical and operational performance standards by developing and supporting the wider hospital organization.
• Collaborates with clinical staff at all levels, interdisciplinary teams, executive officers and other stakeholders in the development, implementation, and evaluation of programs and services.
• Contributes to investigations of complaints and incidents and draft responses as required in a timely manner.
• Contributes to the monitoring of key performance indicators and developing action plans as required
• Ensure that the organization obtains and maintains the relevant health facility accreditation such as CBAHI, JCI, CARF, or any other accreditation as per the strategy

Quality & Safety:

• Participates in quality management activities as assigned and at a personal level of accountability, i.e. accreditation process.
• Evaluates factors related to safety, outcomes, effectiveness, cost, and social impact when developing and implementing practice innovations.
• Participate in the Hospital’s Quality and Audit Programmes and evaluate the impact of new practices.

Education:

• Actively participates with the Chief Medical Officer in staff development activities consistent with service delivery and individual learning goals.
• Maintains a primary role in departmental and interdepartmental related educational activities.
• Maintains a significant role in the creation and execution of Hospital programmes, hospital quality development, policy and procedures and competencies

Qualifications:

• (Masters) degree in (Quality Management, Health
• Administration) from accredited National/International University or College.
• Minimum Bachelor degree in Quality Management from accredited National/International University or College
• Certified Professional in Healthcare Quality (CPHQ).
• Certificate in management or leadership skill.
• Not less than 3 years in a similar role.
• Knowledge of Health Regulations. Previous experience in obtaining CBAHI accreditation.
• International accreditation experience an advantage