Quality Engineer

Confidentiel; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Confidentiel is seeking a Quality Engineer to support safe, compliant, and reliable facility management services in Riyadh. The role focuses on monitoring service quality, auditing processes, investigating non-conformances, and driving corrective and preventive actions across internal teams, providers, and clients.

You will develop quality procedures, perform audits of facilities, review SLAs/KPIs, and ensure documentation is complete and up to date.

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Quality Management, or related field; equivalent experience may be considered.
• Experience in quality assurance, quality control, facilities management, building operations, or service-provider oversight.
• Familiarity with quality management systems and audit practices; knowledge of ISO 9001 is an advantage.
• Experience reviewing SLAs, KPIs, maintenance records, and contractor performance.

Responsibilities

• Develop, implement, and maintain quality procedures, inspection plans, checklists, and documentation for facility management services.
• Conduct scheduled and ad hoc audits and inspections of facilities, maintenance activities, cleaning, security, landscaping, and other contracted services.
• Monitor supplier and contractor performance against SLAs, KPIs, and contract requirements.
• Record and investigate service failures, complaints, defects, incidents, and non-conformances; identify root causes and track corrective actions to closure.
• Analyze quality data, trends, audit findings, and customer feedback; prepare reports and recommend improvements.
• Verify that maintenance records, asset registers, permits, risk assessments, and other required documents are complete and up to date.
• Support compliance with applicable health, safety, environmental, building, and quality requirements.
• Participate in client meetings, operational reviews, and continuous-improvement initiatives.
• Provide quality guidance and training to facility teams and service providers.
• Maintain organized, accurate records and support audits.

Skills

Quality assurance

Audit practices

Data analysis

Contractor management

Documentation

Education

Engineering degree

Tools

ISO 9001

Job description

The Quality Engineer supports the delivery of safe, compliant, and reliable facility management services. The role monitors service quality, audits operational processes, investigates non-conformances, and drives corrective and preventive actions. The Quality Engineer works with internal teams, service providers, and clients to improve performance and ensure services meet contractual, regulatory, and organizational requirements.

Key Responsibilities

• Develop, implement, and maintain quality procedures, inspection plans, checklists, and documentation for facility management services.
• Conduct scheduled and ad hoc audits and inspections of facilities, maintenance activities, cleaning, security, landscaping, and other contracted services.
• Monitor supplier and contractor performance against service-level agreements (SLAs), key performance indicators (KPIs), and contract requirements.
• Record and investigate service failures, complaints, defects, incidents, and non-conformances; identify root causes and track corrective and preventive actions to closure.
• Analyze quality data, trends, audit findings, and customer feedback; prepare reports and recommend improvements.
• Verify that maintenance records, asset registers, permits, risk assessments, and other required documents are complete and up to date.
• Support compliance with applicable health, safety, environmental, building, and quality requirements.
• Participate in client meetings, operational reviews, and continuous-improvement initiatives.
• Provide quality guidance and training to facility teams and service providers.
• Maintain organized, accurate records and support internal or external audits.

Qualifications and Experience

• Bachelor’s degree or diploma in Engineering, Facilities Management, Quality Management, or a related field; equivalent experience may be considered.
• Experience in quality assurance, quality control, facilities management, building operations, or service-provider oversight.
• Familiarity with quality management systems and audit practices; knowledge of ISO 9001 is an advantage.
• Experience reviewing SLAs, KPIs, maintenance records, and contractor performance.