Program Manager -Professional Services Saudi Arabia

Fortinet, Inc.; Riyadh; On-site; SAR 240,000 - 420,000; Full time

Job summary

Fortinet, Inc. in Saudi Arabia is seeking a Program Manager for Professional Services to lead medium complexity IT security projects from start to finish, coordinating virtual teams, including customer contacts, Fortinet Sales, Professional Services and Technical Support.

The role requires strong negotiation, written and verbal communication, and a structured approach to deliver on scope, time and budget, with a background in business skills, management, budgeting and analysis.

Qualifications

• At least 5 years in a similar role.
• Technical understanding of security and networking projects.
• Excellent organizational and multitasking skills.
• Strong negotiation, oral communication and presentation skills.
• Experience with global enterprises, MSSP, carrier and government customers.
• Able to work independently and in a team.

Responsibilities

• Builds relationships to understand the needs and requirements of customer projects.
• Develops, negotiates and builds a Scope of Work, WBS and project schedules.
• Identifies resources needed and assigns responsibilities and ensures resource availability.
• Coordinates with sales, operations, and support to coordinate activities.
• Ensures on-time delivery within scope and budget.
• Manages changes in scope, schedule and costs with proper verification.
• Forecasts revenue, profitability, margins, bill rates and utilization.
• Maintains comprehensive project documentation and reports to management.
• Enforces Fortinet's project standards and risk management practices.
• Leads team and customer meetings and communicates sensitive information tactfully.

Skills

Project management

Negotiation

Communication

Budgeting

Risk management

Security and networking

Education

Bachelor's degree

PMP or PRINCE II

Job description

Program Manager -Professional Services Saudi Arabia

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Job Info

• Job Identification 23471
• Job Category Program Mgmt - Technical Services
• Posting Date 07/08/2026, 08:05 AM
• Job Schedule Full time

Job Description

The Program Manager is responsible for ensuring from start to finish - the delivery of medium complexity projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities:

• Builds strong relationships to understand the needs and requirements of the customer's projects.
• Manage the relationship with the customers and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the projects.
• Identifies resources needed and assigns individual responsibilities - ensures resource availability and allocation in alignment with project plans.
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
• Coordinates internal resources and resources from outsourced part of the projects (where applicable) for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques.
• Report and elevate to management as needed.
• Manage escalations with all levels internally and externally to achieve success.
• Create and maintain comprehensive projects documentation.
• Effectively applies Fortinet's methodology and enforces project standards.
• Perform risk management to minimizes Fortinet's exposure and risk on projects.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization.
• Assures project legal documents are completed and signed.
• Facilitates team and customers meetings effectively.
• Understands how to communicate difficult/sensitive information tactfully.

Job Requirements:

• Around 5 years in similar position.
• Technical understanding of security and networking projects.
• Exceptional organizational skills include attention to detail and multi-tasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Experience working with global enterprises, MSSP, carrier and governmental customers.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• React to projects adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Excellent conflict resolution skills.
• Strong commitment and self-driven individual.

Education:

• Bachelor’s degree in business or management discipline and/or equivalent work-related experience.
• PMP and/or PRINCE II certification would be a plus

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About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.