Product & Technical Expert – Agentic AI | Riyadh, Saudi Arabia

arab-house; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

Arab House in Riyadh, Saudi Arabia seeks an experienced Product & Technical Expert – Agentic AI to lead the design, implementation, and delivery of AI-powered contact center solutions. The role requires expertise in Agentic AI, Conversational AI, LLMs, RAG, AI governance, and enterprise system integration.

You will oversee API integrations with CRM and core banking systems, vendor management, and compliance with Saudi regulations including SAMA and PDPL.

Qualifications

• Expertise in Agentic AI, Conversational AI, LLMs, SLMs, and RAG.
• Experience with AI governance, vendor management, and RFP processes.
• Skills in AI solution architecture and system integration.

Responsibilities

• Lead the design and implementation of Agentic AI and Conversational AI solutions.
• Work with Virtual AI Bots, Conversational IVR, and Agent Assist technologies.
• Apply interaction analytics and speech analytics solutions.
• Work with LLMs, SLMs, RAG, and prompt engineering.
• Design AI solution architectures and manage system integrations.
• Implement AI governance, guardrails, and Responsible AI practices.
• Manage API integrations with CRM and core banking systems.
• Support AI model selection, optimization, and monitoring.
• Handle vendor management, RFP processes, and technical evaluations.
• Manage System Integration Testing (SIT), User Acceptance Testing (UAT), and implementation activities.
• Ensure alignment with SAMA compliance, PDPL, and data privacy requirements.

Skills

Agentic AI

Conversational AI

LLMs

SLMs

RAG

AI governance

Vendor management

System integration

SIT/UAT

Data privacy

SAMA compliance

Tools

Microsoft Dynamics 365

T24

Cisco IVR

Job description

Location: Riyadh, Saudi Arabia
Job Category: Information Technology (IT) & Software
Specialization: Agentic AI, Generative AI & Contact Center Solutions

Job Overview

An opportunity is available for an experienced Product & Technical Expert – Agentic AI in Riyadh, Saudi Arabia. The role focuses on leading the design, implementation, and delivery of AI-powered contact center solutions.

The ideal candidate should have expertise in Agentic AI, Conversational AI, large language models, retrieval-augmented generation (RAG), AI solution architecture, and enterprise system integration. The position also involves AI governance, vendor management, technical evaluation, implementation management, and compliance with relevant Saudi regulations.

Key Responsibilities & Areas of Expertise

• Lead the design and implementation of Agentic AI and Conversational AI solutions.
• Work with Virtual AI Bots, Conversational IVR, and Agent Assist technologies.
• Apply interaction analytics and speech analytics solutions.
• Work with LLMs, SLMs, RAG, and prompt engineering.
• Design AI solution architectures and manage system integrations.
• Implement AI governance, guardrails, and Responsible AI practices.
• Manage API integrations with CRM and core banking systems.
• Support AI model selection, optimization, and monitoring.
• Handle vendor management, RFP processes, and technical evaluations.
• Manage System Integration Testing (SIT), User Acceptance Testing (UAT), and implementation activities.
• Ensure alignment with SAMA compliance, PDPL, and data privacy requirements.

Requirements & Qualifications

The employer has not specified formal educational qualifications or a minimum number of years of experience.

Candidates should have relevant expertise in the following areas:

• Agentic AI and Conversational AI.
• Generative AI, LLMs, SLMs, and RAG.
• NLP and prompt engineering.
• AI orchestration and automation.
• Contact Center AI and Virtual AI Bots.
• Conversational IVR and Agent Assist.
• Speech Analytics and Interaction Analytics.
• AI solution architecture and system integration.
• API integration, CRM, and core banking systems.
• AI governance, guardrails, and Responsible AI.
• AI model selection, optimization, and monitoring.
• Vendor management, RFP, and technical evaluation.
• SIT, UAT, and implementation management.
• SAMA compliance and PDPL requirements.

Relevant Technology Keywords:

• Microsoft Dynamics 365
• T24
• Cisco IVR
• Contact Center AI
• Speech Analytics
• AI Governance
• AI Orchestration

Salary, Benefits & Career Growth

Salary and employment benefits have not been specified. This opportunity offers exposure to enterprise AI solution architecture, Agentic AI, contact center transformation, conversational technologies, and AI governance.