Principal Programme Manager Professional Services

Adobe; Riyadh Region; On-site; SAR 575,000 - 833,000; Full time

Benefits offered by this job

Private medical insurance

Employee stock purchase plan

Holiday & global well-being days

Allowances plus many more

Job summary

Adobe is seeking a Principal Programme Manager for Professional Services in Riyadh to lead large, strategic programmes across the Middle East. You will unify CX and Creative & Production capabilities, drive governance, and manage complex, multi-workstream delivery with cross-functional teams and strategic partners.

The role requires a strong executive presence, extensive SaaS/enterprise delivery experience, and fluent English; Arabic is advantageous.

Qualifications

• 12+ years in programme delivery and leadership roles.
• Experience in Saudi Arabia and the wider Middle East.
• Proven track record of managing complex, multi-workstream programmes.
• Strong executive presence and relationship-building with C-level stakeholders.
• Experience with Agile and hybrid delivery methods.
• Familiarity with Enterprise platforms is advantageous.
• English required; Arabic language capability advantageous.

Responsibilities

• Own end-to-end programme leadership as single accountable for Adobe delivery across complex, multi-workstream transformations.
• Mobilise programmes with operating model, roadmap, quarterly plan, and governance.
• Lead Core Team and workstreams, ensuring clear ownership and acceptance evidence.
• Coordinate across CX, Creative & Production, Professional Services, Sales, product and engineering partners.
• Chair the programme leadership rhythm and co-chair governance and reviews.
• Maintain healthy programme state with scope, schedule, budget, risks and readiness.
• Drive predictable services revenue and financial health through forecasts and controls.
• Manage contractual milestones and ensure evidence and acceptance criteria.
• Connect delivery to outcomes, KPIs, adoption and value realization.
• Provide executive reporting on health, value and required actions.
• Support pre-sales and deal shaping before signature.
• Coach regional programme leadership practices.

Skills

Programme leadership

Transformation programmes

Executive stakeholder management

Cross-functional leadership

Multisite/region delivery

Agile delivery

Arabic language capability

English communication

Enterprise software understanding

Education

MSP/PgMP/PMI PgMP or PMP/PRINCE2

Tools

Adobe Experience Platform

Adobe Experience Manager

Adobe Firefly

Firefly Foundry

Job description

The opportunity

From the moment you wake up in the morning until you go to bed at night, consider the media you consume, the adverts you see, the apps you use, the websites you browse and the shopping you do online. Chances are that many of those experiences were touched by an Adobe product.

We have a fantastic opportunity for a Principal Programme Manager, Professional Services to join our team based in Riyadh, Saudi Arabia. Regular travel across the Middle East, including Dubai and other customer locations, will be required, with occasional travel across UKI as needed.

This is one of Adobe Professional Services' most senior programme delivery roles. You will lead Adobe's largest, most strategic and complex customer programmes in the Middle East and act as the single point of accountability for everything Adobe delivers across the programme.

You will lead across Adobe's cross‑functional organisation, bringing together our Customer Experience (CX) and Creative & Production teams as one integrated Adobe programme. This includes connecting CX capabilities such as Adobe Experience Platform and Adobe Experience Manager with Creative & Production capabilities such as Adobe Firefly and Firefly Foundry, alongside Professional Services, Customer Success, Sales, Value, Enterprise Architecture, product and specialist engineering teams.

What you’ll do

You will co‑lead complex programmes with the customer's programme leadership, bringing multiple Adobe service constructs, workstreams, partners and customer teams together through one operating model. You will establish the governance, commercial discipline and delivery rhythm required to keep programmes healthy, predictable and focused on measurable customer value.

Key Responsibilities

• Own end‑to‑end programme leadership as the single point of accountability for Adobe delivery across complex, multi‑workstream transformation programmes, co‑leading with the customer’s programme lead and establishing clear decision rights and one escalation path.
• Mobilise programmes at pace, establishing the operating model, core team, integrated roadmap, quarterly plan, shared value‑scored backlog, RAID and decision log, capacity plan, governance forums and systems of record.
• Lead the Adobe Core Team, project managers and workstream leads, integrating delivery, architecture, Customer Success, transformation, change and value while ensuring every workstream has clear ownership, customer counterparts, dependencies, plans and acceptance evidence.
• Bring Adobe’s Customer Experience and Creative & Production teams together as one programme, orchestrating capabilities including Adobe Experience Platform, Adobe Experience Manager, Adobe Firefly and Firefly Foundry alongside Sales, Professional Services, Value, Enterprise Architecture, product, engineering and strategic partners.
• Chair the Adobe programme leadership rhythm and co‑chair customer governance, including the Joint Programme Board, quarterly planning, executive steering committees and business reviews, driving timely decisions, transparent prioritisation and committed capacity.
• Maintain the programme in a healthy green state through active management of scope, schedule, budget, quality, resourcing, dependencies, assumptions, risks, issues and customer readiness, leading recovery and executive escalation where required.
• Drive predictable services revenue and programme financial health through accurate forecasts, resource and capacity alignment, cost and margin awareness, invoicing inputs, commercial change control and early action on risks to revenue or delivery.
• Manage contractual and financial milestones through timely customer acceptance and approval, ensuring evidence and acceptance criteria are clear and escalating delays to protect forecast accuracy and revenue.
• Connect delivery to customer outcomes, KPIs, adoption and value realisation, ensuring capabilities transition successfully into business as usual and value continues beyond technical go‑live.
• Maintain trusted executive relationships and provide concise, transparent reporting on programme health, value, finances, decisions, escalations and required leadership action.
• Support pre‑sales and deal shaping by validating the delivery model, roles, governance, estimates, milestones, assumptions, dependencies, acceptance approach, risks and mobilisation plan before signature.
• Coach project and programme managers across UKI and the Middle East, contribute reusable programme practices and lessons learned, and raise the standard of complex programme leadership across the region.

What you’ll need to succeed

• Extensive experience leading large, strategic, multi‑workstream transformation programmes in consulting, enterprise technology or professional services, typically gained over 12+ years in programme delivery and leadership roles.
• Demonstrable experience delivering successfully in Saudi Arabia and the wider Middle East, with a strong understanding of regional business culture, stakeholder expectations, relationship‑led ways of working and the practical realities of mobilising teams in the region. An established local network is highly advantageous.
• A strong record of owning customer outcomes, programme health, predictable revenue, financial milestones, delivery forecasts and commercial performance across complex enterprise engagements.
• Exceptional executive presence and the ability to build trusted relationships with customer directors, VPs and C‑level stakeholders, including during major decisions, escalations and programme recovery.
• Proven ability to lead multidisciplinary, geographically distributed and cross‑functional teams across CX, Creative & Production, Professional Services, Customer Success, Sales, product, engineering and strategic partners, often through influence rather than direct authority.
• Deep programme management and commercial capability across mobilisation, integrated planning, governance, financial control, forecasting, resourcing, RAID, change control, milestone acceptance and executive reporting.
• Experience connecting enterprise technology delivery to adoption, operating‑model change, measurable business outcomes and sustained value realisation. Familiarity with Adobe Experience Platform, Adobe Experience Manager, Adobe Firefly, Firefly Foundry or comparable enterprise platforms is advantageous.
• A calm, inclusive and decisive leadership style, with excellent written, verbal and presentation skills in English. Arabic language capability would be advantageous.
• A recognised programme or project management qualification such as MSP, PMI PgMP/PMP, PRINCE2 or equivalent is desirable, together with substantial experience of Agile and hybrid delivery methods.

Location

KAFD, Riyadh

Hours of work

40 hours per week

Education requirement

Degree or equivalent qualification/experience

Experience requirement

Minimum 5 years in SaaS solution environment

Benefits

• Private medical insurance
• Employee stock purchase plan
• Holiday & global well‑being days
• Allowances plus many more.

Application start and end date

Starting 26th October, 2027 for approx. 4-6 weeks.

As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognised around the world. You'll be surrounded by colleagues committed to helping each other grow through our unique Check‑In approach, where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalised customer experiences. Adobe's industry‑leading offerings include Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager and GenStudio, enabling people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. The next big idea could be yours.

Let's Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell and the customers we serve.

Adobe Middle East

Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world’s most dynamic economies.

AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

Expected Pay Range

Our compensation reflects the cost of labor in a certain location, and we pay differently based on those defined markets. Please see below pay range(s) for this position based on the location(s) where this position can be filled: Saudi Arabia: 575,000 SAR - 833,000 SAR annually Pay within the range(s) will depend on job‑related knowledge, skills, and experience, and your recruiter can share more during the hiring process. At Adobe, for non‑sales roles salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). You will be eligible to participate in the AIP bonus plan. AIP bonus payout is subject to the applicable plan terms in connection with individual performance on an annual basis.

In addition, we offer a range of inclusive benefits to support you and your family — from medical, dental, and vision benefits to financial planning, employee assistance program, and learning opportunities. Explore benefits and perks at Adobe.