Presales Engineer

IDEMIA Public Security; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

IDEMIA Public Security is seeking an experienced technical solutions engineer to support regional sales in Saudi Arabia. You will lead demonstrations, answer complex questions and shape architecture for customer-focused security solutions.

Travel across Saudi Arabia and the Middle East will be required. A strong background in biometrics, identity management, and government/security environments is highly valued.

Qualifications

• 5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role.
• Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline.
• Experience with biometric technologies, identity management, physical access control or security solutions.
• Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities.
• Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments.
• Experience in government/public security or critical infrastructure environments is desirable.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication and stakeholder management, with ability to engage both technical and non-technical audiences.
• Experience collaborating with customers, partners and system integrators.

Responsibilities

• Support the Regional Sales Director during customer meetings and business development activities.
• Deliver technical presentations, workshops and demonstrations of IDEMIA solutions.
• Answer customer technical questions and articulate IDEMIA’s differentiators.
• Lead technical discovery sessions to understand customer requirements and challenges.
• Support Proof of Concept (POC) activities from planning through to completion.
• Configure and deploy IDEMIA products and solutions for demonstrations and POCs.
• Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs.
• Define solution architectures and recommend products and services to meet customer requirements.
• Prepare technical documentation, solution designs and customer presentations.
• Collaborate with Engineering, Product, Support and Sales to resolve technical issues.
• Travel across Saudi Arabia and the wider Middle East region as required.

Skills

Customer-facing

Pre-sales

Solutions engineering

Technical presentations

POC support

Education

Bachelor's degree in Computer Science/Information Technology/Electronics

Job description

Job description:

• Support the Regional Sales Director during customer meetings and business development activities


• Deliver technical presentations, workshops and demonstrations of IDEMIA solutions


• Answer customer technical questions and articulate IDEMIA’s key differentiators


• Lead technical discovery sessions to understand customer requirements and business challenges


• Support Proof of Concept (POC) activities from planning through to completion


• Configure and deploy IDEMIA products and solutions for demonstrations and POCs


• Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs


• Define solution architectures and recommend the most suitable products and services to meet customer requirements


• Prepare technical documentation, solution designs and customer presentations


• Work closely with Product Management to communicate customer feedback and market requirements


• Monitor competitor activity and industry trends and provide recommendations for product evolution


• Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues


• Support project handover activities where required


• Provide accurate weekly and monthly activity reporting


• Travel across Saudi Arabia and the wider Middle East region as required

Profile description:

• 5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role


• Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline


• Experience working with biometric technologies, identity management, physical access control or security solutions


• Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities


• Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments


• Experience working within government, airport, transportation, public security or critical infrastructure environments is highly desirable


• Excellent troubleshooting, analytical and problem-solving skills


• Strong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiences


• Experience working collaboratively with customers, partners and system integrators

Additional Information

• This role requires regular travel across Saudi Arabia and may require regional travel when supporting customer engagements, demonstrations and proof of concepts