Payment Infrastructure Officer

Riyadh Air | طيران الرياض; Riyadh Region; On-site; SAR 90,000 - 150,000; Full time

Job summary

Riyadh Air is seeking a payments operations specialist to ensure the availability, accuracy, and optimization of our payment orchestration platform across all sales channels. You will monitor and operate end-to-end payment processes, including authorizations, captures, settlements, refunds, and chargebacks, to ensure timely transaction handling.

Collaborating with vendors and internal finance/tech teams, you will support performance monitoring, PCI DSS compliance, incident handling, and

Qualifications

• Minimum of 3 years in payments, financial services, or merchant/airline payment operations.
• Understand full payment lifecycle: authorization, capture, settlement, refunds, and chargebacks.
• Hands-on knowledge of payment ecosystems including orchestration platforms, gateways, acquirers, card schemes, and alt payment methods.
• Experience with PCI DSS requirements, operational controls, and incident handling processes.

Responsibilities

• Monitor and operate end-to-end payment processes across all sales channels.
• Work on payment performance monitoring, configuration support, and testing activities to improve acceptance rates and checkout success.
• Collaborate with vendors and internal teams; resolve incidents, track SLAs, support integrations, and maintain settlement and reconciliation data.

Skills

Payments operations

PCI DSS compliance

Payment ecosystems

Incident handling

Reconciliation

SLA tracking

Education

Bachelor's degree

Tools

Payment orchestration platforms

Gateways

Job description

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Are you a detail driven payment operations professional who thrives in fast paced, high accuracy environments?

We are looking for a payments expert to support the continuous availability, stability, and optimization of our payment orchestration platform across all sales channels.

In this role, you will monitor and operate end to end payment processes including authorizations, captures, settlements, refunds, and chargebacks to ensure accurate and timely transaction handling.

You will work on payment performance monitoring, configuration support, and testing activities that enhance acceptance rates and checkout success. All while also supporting compliance with PCI DSS, card scheme rules, IATA requirements, and regulatory standards by performing routine control checks, documenting exceptions, and escalating anomalies.

You will collaborate closely with vendors, internal technical teams, and finance partners to resolve incidents, track SLAs, support integrations, and maintain accurate settlement and reconciliation data.

This is an excellent opportunity to contribute to a highly specialized operational function at the heart of our commercial and financial ecosystem.

About You

Degree qualified, you will demonstrate a minimum of 3 years in payments, financial services, or merchant or airline payment operations.

You are expected to understand the full payment transaction lifecycle including authorization, capture, settlement, refunds, and chargebacks, with practical experience supporting payment operations and resolving processing issues across multiple channels. You will bring hands on knowledge of payment ecosystems including orchestration platforms, gateways, acquirers, card schemes, and alternative payment methods.

We would love to hear from you even more if you have experience working with PCI DSS requirements, card scheme rules, operational controls, and incident handling processes.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.