Patient Experience Advocate II

Flip retail; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Flip retail in Saudi Arabia seeks a patient relations professional to respond to patient inquiries and concerns, ensure policy adherence, and safeguard patient rights within hospital operations.

Education: Bachelor's degree in Social Services or Psychology, or IPA Diploma in Hospital Management. Experience: 5 years in patient relations with IPA Diploma in Health system administration or a related degree is required.

Qualifications

• Bachelor's degree in Social Services or Psychology is required.
• IPA Diploma in Hospital Management is acceptable.
• Experience: 5 years in patient relations with IPA Diploma in Health center administration is required.

Responsibilities

• Attends to patients/families, responds to queries, and ensures satisfactory solutions.
• Replies to IPA ticketing system and outreach demands.
• Conduct daily rounds on patients based on the schedule.
• Advocates for client civil liberties to obtain optimal solutions.
• Maintains confidentiality of complaints and patient information.
• Follows hospital policies, JCIA requirements, and public law pertaining to patient rights.
• Collects patient feedback and reports findings for management review.

Skills

Patient relations

Communication

Education

Bachelor's degree in Social Services or Psychology

IPA Diploma in Hospital Management

Job description

Flip retail in Saudi Arabia seeks a patient relations professional to respond to patient inquiries and concerns, ensure policy adherence, and safeguard patient rights within hospital operations.

Education: Bachelor's degree in Social Services or Psychology, or IPA Diploma in Hospital Management. Experience: 5 years in patient relations with IPA Diploma in Health system administration or a related degree is required.