PATIENT RELATIONS REPRESENTATIVE II

Flip retail; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Flip retail in Saudi Arabia seeks a patient relations professional to respond to patient inquiries and concerns, ensure policy adherence, and safeguard patient rights within hospital operations.

Education: Bachelor's degree in Social Services or Psychology, or IPA Diploma in Hospital Management. Experience: 5 years in patient relations with IPA Diploma in Health system administration or a related degree is required.

Qualifications

• Bachelor's degree in Social Services or Psychology is required.
• IPA Diploma in Hospital Management is acceptable.
• Experience: 5 years in patient relations with IPA Diploma in Health center administration is required.

Responsibilities

• Attends to patients/families, responds to queries, and ensures satisfactory solutions.
• Replies to IPA ticketing system and outreach demands.
• Conduct daily rounds on patients based on the schedule.
• Advocates for client civil liberties to obtain optimal solutions.
• Maintains confidentiality of complaints and patient information.
• Follows hospital policies, JCIA requirements, and public law pertaining to patient rights.
• Collects patient feedback and reports findings for management review.

Skills

Patient relations

Communication

Education

Bachelor's degree in Social Services or Psychology

IPA Diploma in Hospital Management

Job description

<p>Acts to ensure patient fulfillment is preserved. In charge of reacting to patient inquiries as well as concerns. Guarantees that policies, practices, procedures as well as Client's Costs of Civil liberties are followed.</p><h3>Vital Obligations and Duties</h3><ol><li>Attends to patient/families reacts to their queries and issue and communicate with worried departments to ensure satisfactory solution.</li><li>Replies to IPA ticketing system and outreach demands.</li><li>Conduct daily rounds on patients based on the scheduled tasks.</li><li>Advocates for the client's civil liberties to acquire optimum calls for solutions.</li><li>Functions as a main resource as well as recommendation for details concerning patient legal rights and duties, the organization's policies and also procedures significant to individual treatment.</li><li>Holds physician-Family meeting in response to individual's requirements.</li><li>Takes part in stressing as well as carrying out JCIA requirements and also public law pertaining to client's legal rights as well as honest concerns.</li><li>Provides individual contentments survey and inputs day in the electronic data source. Utilizes comments ro assist in system improvements to better satisfy client demands.</li><li>Accumulates and also inputs information significant to person complaints and searchings for.</li><li>Maintains client and family confidence by keeping complaints details confidential.</li><li>Avoids complaints by counseling with supervisors and also managers that see a problem developing offering pointers to deal with possible complaints changing practices that cause duplicated complaints.</li><li>Collects as well as reports patient/family praises for management review.</li><li>Provides patient/families with comments pertaining to speciifc/issues and also problems as requested by Medical and also Professional Matters.</li><li>Follows all Hospital relevant plans and also treatments.</li><li>Joins self and also other education, training as well as advancement, as applicable.</li></ol><h3>Education</h3><p>Bachelor's level in Social Solutions or Psychology is required. Or IPA Diploma in Hospital Management.</p><h3>Experience Needed</h3><p>Bachelor's degree in Social Services or Psychology without any experience or 5 years experience in individual relations/social job with IPA Diploma in Health center Administration is required.</p>