Lab Specialist - Quality, Patient Care & Ops

Al Borg Diagnostics; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Al Borg Diagnostics is seeking a meticulously trained laboratory professional to perform and oversee routine tests, specimen handling, and quality-control checks. The role includes patient registration at sites, front-desk support when needed, and adherence to SOPs and safety standards across branches.

The candidate will maintain detailed records, collaborate with physicians and staff, and contribute to audits and process improvements while protecting patient confidentiality and complying with

Qualifications

• Strong knowledge of laboratory procedures, testing techniques, and specimen handling.
• Technical proficiency in laboratory equipment and automated analyzers.
• Knowledge of quality control and quality assurance practices.
• Knowledge of infection control, laboratory safety, and regulatory requirements.
• Ability to accurately perform laboratory testing and interpret quality control results within the scope of the role.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to communicate professionally with patients, medical staff, laboratory staff, customer care teams, and administrative staff.
• Customer service orientation and ability to handle patient inquiries professionally.
• Ability to accurately register patients and enter patient information into the designated system.
• Problem‑solving and troubleshooting skills.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to manage multiple tasks and work effectively under pressure.
• Good computer skills and ability to use laboratory and patient management systems.
• Commitment to compliance with professional, ethical, and organizational standards.

Responsibilities

• Perform laboratory tests accurately and efficiently using approved procedures techniques and laboratory equipment
• Ensure proper specimen collection identification handling storage transportation and rejection in accordance with approved procedures
• Record and maintain accurate laboratory results reports and related documentation in the designated systems
• Monitor laboratory equipment report malfunctions and ensure proper operation and maintenance
• Manage laboratory inventory including monitoring stock levels preparing purchase requisitions receiving and verifying supplies processing GRNs and maintaining accurate inventory records by regular timely issuing on system
• Register patients in the LDM at collection sites or branches where dedicated customer care staff is unavailable ensuring accurate patient information test requests billing details and required documentation
• Provide customer care and front-desk support at branches when required including assisting patients with inquiries registration appointments and service-related requests
• Ensure a smooth and positive patient experience and elevate complaints or issues to the appropriate department when required
• Support branch operations while maintaining laboratory service quality patient safety and operational standards
• Assist in training and guiding new employees interns and students on laboratory procedures systems safety and SOPs
• Participate in audits training process improvement initiatives and departmental activities as required
• Maintain patient confidentiality and ensure all activities comply with organizational policies professional standards and applicable regulations
• Perform any other duties and responsibilities related to the role as assigned by the direct manager

Skills

Laboratory procedures

Specimen handling

Quality control

Infection control

Regulatory compliance

Attention to detail

Communication skills

Teamwork

Tools

Automated analyzers

Laboratory equipment

Job description

Al Borg Diagnostics is seeking a meticulously trained laboratory professional to perform and oversee routine tests, specimen handling, and quality-control checks. The role includes patient registration at sites, front-desk support when needed, and adherence to SOPs and safety standards across branches.

The candidate will maintain detailed records, collaborate with physicians and staff, and contribute to audits and process improvements while protecting patient confidentiality and complying with