Outlet Manager - InterContinental Riyadh

InterContinental Hotels Group; Riyadh Region; On-site; SAR 180,000 - 240,000; Full time

Job summary

InterContinental Hotels Group in Riyadh is seeking an Outlet Manager to supervise daily operations of the food and beverage outlet, ensure guest satisfaction, and uphold brand standards.

You will lead the team, coordinate with kitchen and other departments, monitor service quality and costs, and help drive budgeting and revenue objectives.

The role requires strong leadership, cultural awareness, and a proactive approach to guest service in a luxury hotel environment.

Qualifications

• Proven leadership of outlet teams in hospitality.
• Strong guest service mindset with brand standards.
• Ability to manage costs and staffing efficiently.

Responsibilities

• Oversee daily operations of the outlet.
• Lead, coach, and support the outlet team to deliver exceptional guest service.
• Monitor service quality, cleanliness, and compliance with hotel standards.

Skills

Leadership

Guest service

Budgeting

Staff coaching

Communication

Education

Bachelor's degree in Hospitality

Job description

• Under the general guidance of the Director of Food & Beverage or their delegate, and within the limits of InterContinental Hotels Group policies and procedures, manage the daily operations of the assigned food and beverage outlet, ensuring exceptional guest experiences, achieving financial and operational objectives, leading the team, and maintaining the highest service and brand standards. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team, and Service of the InterContinental Hotels Group and the brand ethos.

• Manage the daily operations of the assigned outlet.
  Lead, coach, and support the outlet team to deliver exceptional guest service.
  Monitor service quality, cleanliness, and compliance with hotel standards.
  Manage staffing, scheduling, stock levels, and operating costs.
  Handle guest feedback and resolve service issues promptly.
  Coordinate with the kitchen and other departments to ensure smooth operations.
  Prepare operational reports and support budgeting and revenue objectives.
  Perform any other duties assigned by the direct manager.

What We Need From You

Demonstrate accountability by leading the outlet team, delivering exceptional guest experiences, maintaining high operational and service standards, managing costs and resources effectively, organizing daily operations, supporting team development, complying with IHG and hotel policies, and working professionally with guests, colleagues, and people from diverse cultures and backgrounds.