Optical Sales & Customer Experience Specialist

Fakeeh Care Group; Dammam; On-site; SAR 134,000 - 201,000; Full time

Job summary

Fakeeh Care Group is seeking an Optical Sales Associate in Dammam to identify customer needs and recommend frames, lenses, contacts, and sunglasses. The role focuses on delivering a professional customer journey, driving sales, and upselling during peak times.

You will read prescriptions, assist with fittings, and support opticians with technical requirements, ensuring order accuracy and smooth handovers. Fluency in English and Arabic is preferred; SCFHS certification is beneficial.

Qualifications

• Strong sales and customer service skills.
• Basic understanding of optical and technical processes.
• Good knowledge of POS and insurance systems.
• Attention to detail and quality-focused mindset.
• Team player with ability to work under pressure.

Responsibilities

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, cross-selling and promotions execution.
• Achieving individual sales targets and supporting store performance.
• Deliver a professional and engaging customer journey.
• Handle customer inquiries and basic complaints effectively.
• Build customer relationships and loyalty.
• Read and understand prescriptions accurately.
• Support basic fitting, adjustments, and product selection.
• Assist opticians in handling technical requirements when needed.
• Check prescription, fitting, and product specifications.
• Ensure no defects and full match with customer order.
• Support zero-error delivery and resolve issues before handover.
• Process transactions accurately through POS system.
• Support insurance approvals and documentation.

Skills

Sales skills

Customer service

Optical knowledge

POS systems

Attention to detail

Education

Bachelor's degree in optics or related field

Job description

Fakeeh Care Group is seeking an Optical Sales Associate in Dammam to identify customer needs and recommend frames, lenses, contacts, and sunglasses. The role focuses on delivering a professional customer journey, driving sales, and upselling during peak times.

You will read prescriptions, assist with fittings, and support opticians with technical requirements, ensuring order accuracy and smooth handovers. Fluency in English and Arabic is preferred; SCFHS certification is beneficial.