Operations Supervisor – Dammam Delivery Station | KSA National, AMZL Logistics – DMM2

Afaq - Warehouse Branch (Amazon); Dammam; On-site; SAR 180,000 - 300,000; Full time

Job summary

Afaq - Warehouse Branch (Amazon) is seeking an Operations Supervisor in Saudi Arabia to oversee shift management across our fulfillment network. You will lead safety initiatives, train Associates, ensure orders meet quality standards, and provide real-time updates to management to keep operations running smoothly.

Ideal candidates will be adept at data analysis, team leadership, and prioritizing customer satisfaction, with flexibility for weekends and variable hours.

Qualifications

• Fluent in English (speaking, reading, writing).
• 1+ years of Microsoft Office products experience.
• High school or equivalent.
• Willing to work flexible schedules including weekends/nights/holidays.
• Ability to lift up to 49 pounds and stand for long shifts.

Responsibilities

• Create and cultivate a safe working environment by identifying safety opportunities across your work area.
• Manage and train Associates to deliver the best service for customers.
• Ensure customer orders are fulfilled in line with quality and safety guidelines.
• Continuously provide critical shift-related information to frontline management and operators.
• Adjust labor allocation to meet and exceed plans and forecasts.
• Engage with support functions/departments to address performance needs.
• Solve logistics challenges through data analysis and process optimization.

Skills

Communication

Data analysis

Team leadership

Ownership

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.

As an Operations Supervisor you will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.

Key job responsibilities

• Create and cultivate a safe working environment by identifying safety opportunities across your work area
• Manage and train our Associates to help deliver the best service for our customers
• Ensure that customer orders are fulfilled in line with quality and safety guidelines
• Continuously provide critical shift related information to frontline management and operators
• Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

Ideal Candidate

• Demonstrates strong communication skills, a high level of ownership, and a commitment to leading by example. Capable of developing expertise in all operational processes.
• Able to analyze data, motivate team members to excel, and, most importantly, consistently place the customer at the center of all decision-making.
• Willing and able to work weekends and provide overtime support as needed (AM & PM).
• Flexible with scheduling, including night shifts and variable work hours.

If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you!

Basic Qualifications

• Speak, write, and read fluently in English
• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 1+ years of Amazon Amnesty Floor Monitoring experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.