Operations Supervisor

Confidential Jobs; Al Khobar; On-site; SAR 180,000 - 280,000; Full time

Job summary

Confidential Jobs in Al Khobar, Saudi Arabia, seeks a Mall Operations Supervisor to oversee daily mall operations, coordinate schedules, and ensure safety and maintenance. The role requires 3–5 years of facilities or mall operations experience, strong English communication, and proven leadership skills.

The ideal candidate will coordinate with tenants, service providers, and multiple departments, ensuring compliance and efficient operations while protecting confidentiality and tenant relations.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Facility Management, or related field.
• 3–5 years of experience in operations supervision, mall operations, facilities management, property management, or related field.
• Proficiency in English; strong leadership, communication, and interpersonal skills.

Responsibilities

• Oversee and coordinate daily mall operations and ensure a safe, clean, and well-maintained environment.
• Prepare operational schedules and coordinate with various departments and service providers.
• Conduct and supervise inspections of vacant premises.
• Ensure tenant compliance with company policies, procedures, and operational requirements.
• Handle tenant and customer complaints and coordinate maintenance-related issues.
• Manage entry permits and follow up on utility bills and operational requirements.
• Coordinate with the Marketing team for events and tenant participation.
• Monitor tenant payment compliance and temporary tenant adherence to contracts.
• Coordinate with tenants, visitors, contractors, and relevant authorities to resolve operational issues.
• Support legal and emergency requirements when needed.
• Coordinate the onboarding process for new tenants.
• Maintain confidentiality of all work-related information.
• Perform other duties as assigned by the Mall Operations Head.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

English language

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Bachelor's degree in Facility Management

Job description

Key Responsibilities:

• Oversee and coordinate daily mall operations and ensure a safe, clean, and well-maintained environment.
• Prepare operational schedules and coordinate with various departments and service providers.
• Conduct and supervise inspections of vacant premises.
• Ensure tenant compliance with company policies, procedures, and operational requirements.
• Handle tenant and customer complaints and coordinate maintenance-related issues.
• Manage entry permits and follow up on utility bills and operational requirements.
• Coordinate with the Marketing team for events and tenant participation.
• Monitor tenant payment compliance and temporary tenant adherence to contracts.
• Coordinate with tenants, visitors, contractors, and relevant authorities to resolve operational issues.
• Support legal and emergency requirements when needed.
• Coordinate the onboarding process for new tenants.
• Maintain confidentiality of all work-related information.
• Perform other duties as assigned by the Mall Operations Head.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, Facility Management, or a related field.
• 3–5 years of experience in operations supervision, mall operations, facilities management, property management, or a related field.
• Previous experience in supervising teams and managing daily operational activities.
• Good knowledge of health, safety, and operational compliance requirements.
• Proficiency in English language.
• Strong leadership, communication, problem-solving, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Customer and tenant-focused mindset.

Preferred:

• Experience in shopping mall or commercial property operations.
• Professional certification in Operations or Facility Management.
• Technical or vocational training in a relevant field.