Operations Quality Lead: Process & Compliance Excellence

sweater; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Sweater seeks an Operations Quality Coordinator to drive quality and efficiency across our processes. The role monitors adherence to policies, analyzes performance data, and addresses non-conformities to sustain service excellence.

You will lead cross-functional teams, develop plans, and implement continuous improvement initiatives, tools, and metrics to enhance operational performance and customer outcomes.

Qualifications

• Bachelor's degree in related field.
• Experience in operations quality or similar role.
• Knowledge of quality standards, internal audits, and compliance frameworks.

Responsibilities

• Develop operational plans and performance indicators aligned with company objectives.
• Supervise team leaders and monitor performance to ensure smooth daily operations.
• Analyze operational data to identify improvement opportunities and implement changes.
• Lead customer experience improvement initiatives and monitor satisfaction metrics.
• Coordinate with other departments and present periodic performance reports.

Skills

Quality standards

Operations management

Process improvement

Auditing

Cross-functional coordination

Education

Bachelor's degree in Business Administration, Quality Management, or Operations Management

Job description

Sweater seeks an Operations Quality Coordinator to drive quality and efficiency across our processes. The role monitors adherence to policies, analyzes performance data, and addresses non-conformities to sustain service excellence.

You will lead cross-functional teams, develop plans, and implement continuous improvement initiatives, tools, and metrics to enhance operational performance and customer outcomes.