Quality Coordinator

Tamimi Commercial; Al Khobar; On-site; SAR 110,000 - 170,000; Full time

Job summary

Tamimi Commercial is seeking a Quality Specialist to monitor and maintain product and service quality, ensuring compliance with company standards and regulatory requirements. The role supports commercial teams by identifying improvement areas and coordinating corrective actions to ensure consistent quality across products, processes, and services.

Key responsibilities include conducting quality monitoring, investigating customer complaints, maintaining documentation, and driving process

Qualifications

• Education: Diploma or Bachelor’s degree in a related field.
• Experience: 1–2 years in quality assurance or a similar role.
• Certifications: Quality lead auditor or similar preferred.

Responsibilities

• Quality Monitoring & Inspection: Regularly check products/services to meet quality standards; collaborate with suppliers to address concerns.
• Customer Complaint Handling: Investigate complaints, identify root causes, and implement corrective actions.
• Documentation & Compliance: Maintain QA documentation; ensure compliance with regulations, standards, and company policies.
• Process Improvement: Analyze data, suggest improvements to increase efficiency and reduce costs.
• Supplier & Vendor Management: Assess supplier quality, monitor performance, and support audits.
• Training & Support: Train staff on quality standards and promote a quality-focused culture.

Skills

Quality monitoring

Inspection & testing

Root cause analysis

Data analysis

Cross-functional collaboration

Education

Diploma or Bachelor's degree

Quality-related certification preferred

Tools

QMS knowledge

ISO standards

Job description

The Quality Specialist is responsible for monitoring and maintaining product and service quality standards to enhance customer satisfaction and ensure compliance with regulatory and company standards. This role involves supporting the commercial teams by identifying improvement areas, implementing quality control measures, and coordinating corrective actions to ensure consistent quality in products, processes, and services.

Key Responsibilities

• Quality Monitoring & Inspection: Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications. Collaborate with suppliers and vendors to address quality concerns.
• Customer Complaint Handling: Investigate and analyze customer complaints related to product quality or service. Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence.
• Documentation & Compliance: Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained. Support compliance with applicable regulations, industry standards, and company policies.
• Process Improvement: Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction.
• Supplier & Vendor Management: Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits.
• Training & Support: Provide training to employees and support teams on quality standards, policies, and procedures. Promote a quality-focused culture across departments to enhance awareness and commitment.

Key Performance Indicators

• Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days for customer complaints.
• Product Return Rate: Maintain a product return rate of X% (set by management) or below.
• Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.
• Supplier Quality Compliance: Achieve X% (set by management) of suppliers meeting company quality standards consistently.
• Process Improvement Initiatives: Successfully implement X (set by management) quality improvement initiatives per year.

Minimum Qualifications

• Education: Diploma or bachelor’s degree in a related field.
• Experience: Minimum 1-2 years of experience in quality assurance, compliance, or a similar role in a commercial or retail environment.
• Certifications: Certification as a Certified Quality lead audit, Certified Quality Technician, or similar is preferred.

Knowledge, Skills, and Abilities

• Technical Knowledge: Familiarity with quality management systems (QMS), ISO standards, and data analysis tools.
• Skills: Strong analytical skills, problem-solving, and attention to detail with the ability to work across various departments.
• Abilities: Capable of managing multiple tasks effectively and working in a fast-paced commercial environment.

Language & Communication Skills

• Language Requirements: Fluent in English; proficiency in additional languages is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with internal teams and external partners.