Customer Experience & Quality Operations Specialist

Moomoo Inc.; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Moomoo Inc. is seeking an experienced Service Operations Specialist to uphold service quality and customer experience within the service department.

You will establish standards, monitor performance, and drive continuous improvement across processes and teams. You will lead quality inspections, training development, and customer insight analysis, collaborating with Product, Technology, and Business units to translate feedback into actionable optimizations.

Qualifications

• Minimum 2 years in customer service, quality management or training.
• Proficient in Arabic and English as working languages.
• Excellent presentation and communication skills.
• Strong analytical and problem-solving abilities.
• Proficient in MS Office with cross-team collaboration.
• High attention to service details and customer experience.

Responsibilities

• Perform daily quality inspections and scoring of service tickets.
• Develop onboarding and training materials and deliver sessions.
• Analyze customer feedback to identify pain points and drive improvements.

Skills

Customer service

Quality management

Training development

Analytical skills

Communication

Arabic/English fluency

Tools

MS Office

Job description

Moomoo Inc. is seeking an experienced Service Operations Specialist to uphold service quality and customer experience within the service department.

You will establish standards, monitor performance, and drive continuous improvement across processes and teams. You will lead quality inspections, training development, and customer insight analysis, collaborating with Product, Technology, and Business units to translate feedback into actionable optimizations.