Operations Quality Coordinator

sweater; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Sweater seeks an Operations Quality Coordinator to drive quality and efficiency across our processes. The role monitors adherence to policies, analyzes performance data, and addresses non-conformities to sustain service excellence.

You will lead cross-functional teams, develop plans, and implement continuous improvement initiatives, tools, and metrics to enhance operational performance and customer outcomes.

Qualifications

• Bachelor's degree in related field.
• Experience in operations quality or similar role.
• Knowledge of quality standards, internal audits, and compliance frameworks.

Responsibilities

• Develop operational plans and performance indicators aligned with company objectives.
• Supervise team leaders and monitor performance to ensure smooth daily operations.
• Analyze operational data to identify improvement opportunities and implement changes.
• Lead customer experience improvement initiatives and monitor satisfaction metrics.
• Coordinate with other departments and present periodic performance reports.

Skills

Quality standards

Operations management

Process improvement

Auditing

Cross-functional coordination

Education

Bachelor's degree in Business Administration, Quality Management, or Operations Management

Job description

The Operations Quality Coordinator plays a pivotal role in ensuring the quality and efficiency of operational processes across the organization. This role is responsible for monitoring the implementation of approved policies and procedures, assessing compliance with quality standards, and coordinating cross-functional efforts to enhance operational performance.

The position focuses on analyzing performance indicators, documenting operational procedures, supporting continuous improvement initiatives, and addressing non-conformities to ensure operational sustainability and improved service outcomes.

Key ResponsibilitiesStrategic Planning & Management

• Develop operational plans and departmental strategies aligned with company objectives.
• Set work priorities and define performance indicators to measure progress and achievement.
• Develop and enhance operational policies and procedures to ensure sustainable quality standards.

Oversight & Governance

• Supervise team leaders and monitor their performance to ensure smooth daily operations.
• Ensure service quality and compliance with established standards.
• Review performance reports and recommend necessary improvements.

Team & Resource Management

• Lead, motivate, and develop team leaders and specialists.
• Allocate resources effectively to achieve operational goals.
• Address departmental challenges and provide root-cause solutions.

Process Development & Continuous Improvement

• Analyze operational data to identify improvement opportunities.
• Implement modern tools and technologies to enhance efficiency and streamline processes.
• Lead customer experience improvement initiatives and monitor satisfaction metrics.
• Identify and manage non-conformities and corrective actions.

Communication & Coordination

• Coordinate with other departments to ensure operational alignment and integration.
• Represent the department before senior management and relevant external stakeholders.
• Prepare and present periodic performance reports highlighting achievements, challenges, and improvement plans.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Quality Management, Operations Management, or a related field.
• Proven experience in operations quality, process improvement, or a similar role.
• Strong knowledge of quality standards, internal audit processes, and compliance frameworks.