Operations Manager - KSA & UAE

Stryker; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

Stryker is seeking an Operations Manager for the KSA & UAE markets, based in Riyadh or Dubai. You will lead the regional operations strategy, from warehousing and logistics to customer service, while guiding cross-functional teams to deliver efficient, compliant operations across multiple markets.

The role requires 5 years in similar responsibilities, 3 years of people management, and English fluency; Arabic is a plus.

Qualifications

• Degree in Business or Logistics (or equivalent).
• 5 years of experience in a similar role combining logistics/warehouse management and customer-facing responsibilities.
• 3 years of people management experience.
• Experience in a multinational company with complex organization.
• Fluency in English; Arabic is a plus; Lean/Excellence/Six Sigma exposure is advantageous.

Responsibilities

• Develop and implement operations strategy for assigned markets (KSA & UAE).
• Manage operational activities and talent development across functions.
• Identify and implement process improvements and sustain breakthrough solutions.
• Direct projects aligned with customer and market needs.
• Build and maintain cross-functional relationships to leverage regional opportunities.
• Lead or participate in cross-functional projects and M&A integrations.
• Ensure compliance with SOX, FCPA, and other policies.

Skills

Leadership

Logistics management

Process improvement

Cross-functional collaboration

English fluency

Education

Degree in Business or Logistics

Tools

Lean/Six Sigma

Job description

We are hiring our future Operations Manager for our GTM markets. Based in RIyadh or Dubaï, you will be part of the Operations Leadership team and responsible for all Operational Activities across KSA & UAE.

What you will do:

• Develop and implement the appropriate Operations strategy for assigned markets in curent model (Customer Service, Kit Booking, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management).

• Manage the Operational activities ensuring that the best talent is sourced, developed, managed and engaged

• Work to identify and implement process improvements and ensures that breakthrough solutions are sustained over time.

• Direct work activities & projects based on a clear understanding of customer and market needs.

• Build, liaise and maintain relationships with colleagues across various functions (Commercial, RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) while driving leverage opportunities within region

• Lead or participate in cross-functional projects and the integration of operations of any relevant mergers or acquisitions.

• Ensure all Compliance, SOX, FCPA and other policies and regulations are implemented, applied and followed.

• Support standardization and alignment of processes

• Ensure all Key Performance Indicators (KPI's) and financial metrics for Customer and Logistics Services are reviewed and achieved

What do you need :

• Degree in a Business or Logistics discipline(s) or equivalent

• 5 years of experience in similar responsibility - this experience should ideally be a mix of Logistic/Warehouse management & Customer-facing responsibility

• 3 years of experience in people management

• Experience in a multinational company with complex organization

• Fluency in English

• Arabic language is an advantage

• Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.