Freight forwarding Specialist

PROVEN; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

PROVEN is seeking an Air / Ocean CSP and ADP – Specialist for our logistics client. You will manage export and import operations, coordinate with carriers, handle documentation, and ensure shipments comply with processes for timely delivery. Bachelor’s degree required.

You must have extensive air and sea freight knowledge and freight-forwarding experience. You will monitor KPIs, maintain data in AS400, and identify opportunities to improve service and efficiency.

Qualifications

• Good administrative and communication skills.
• + Strong time management and problem-solving abilities.
• + Detail-oriented with a results-driven mindset.

Responsibilities

• Export Operations: Arrange collection, request docs, book shipments, coordinate with handling agents, and oversee customs clearance.
• Import Operations: Receive pre-alerts, coordinate with consignees, manage inbound clearance, and release documents to customers.
• General: Maintain data in AS400, follow SOPs/IOPs, monitor KPIs, handle pricing quotes, and identify opportunities for sales improvement.

Skills

Administrative

Communication

Time management

Problem-solving

Attention to detail

Education

Bachelor’s Degree in a relevant discipline

Job description

Position Title: Air / Ocean CSP and ADP – Specialist

Type: Full-time

ABOUT PROVEN

Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.

ABOUT THE CLIENT

A leading global logistics provider delivering end-to-end freight forwarding solutions across air, sea, and land. The company supports businesses with efficient, reliable, and customized logistics services worldwide.

ABOUT THE ROLE / ROLE OVERVIEW

Our client is looking for Operations and Customer Service Specialist, who will be responsible for the perfect execution of shipments in his/her area of responsibility. They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result.

KEY RESPONSIBILITIES

Export Operations

• Arrange collection from the pick-up point
• Request necessary documentation to facilitate export
• Book shipments with carriers / airlines
• Coordinate with handling agents
• Manage or oversee customs clearance
• Handle and resolve any unforeseen export issues
• Invoice destination offices or customers
• Accrue all relevant costs on the job file
• Manage vendor invoices through batch flow
• Ensure vendor statements are properly maintained
• Monitor shipments through to destination
• Provide updates on delays

Import Operations

• Receive inbound pre-alerts
• Coordinate with consignees and obtain required information for import
• Manage or oversee inbound customs clearance
• Release BL, prepare documents and handover DO to customer
• Keep customers updated throughout the process
• Obtain Proof of Delivery (POD)
• Invoice origin offices or customers
• Accrue all relevant costs on the job file
• Manage vendor invoices through batch flow
• Ensure vendor statements are properly maintained

General Responsibilities

• Maintain accurate and complete data in the operating system AS400
• Follow SOPs / IOPs and communicate processes with agents and vendors
• Monitor and manage KPIs
• Follow up on quotes and pricing requests
• Identify potential business opportunities and share with Sales

REQUIREMENTS

Education / Qualification

• Bachelor’s Degree in a relevant discipline

Experience

• Extensive knowledge of ocean and air import / export procedures
• Prior experience in a freight forwarding company is mandatory

Skills

• Good administrative and communication skills
• Good time management and problem-solving skills
• Results-driven professional with strong attention to detail