Customer Support Specialist-KSA

invygo; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Invygo is seeking a Customer Support Specialist to deliver world-class CX in the GCC markets. You will respond to inquiries via email, phone, or chat, provide accurate product and policy information, and coordinate with internal teams to resolve issues. The role emphasizes emotional intelligence and proactive problem-solving.

You will onboard new customers, guide them through the rental process, and maintain thorough records while working in a multicultural team with growth opportunities.

Qualifications

• Minimum of 3 years in a customer support role.
• Native English proficiency in verbal and written communication.
• Experience with customer support software/tools.

Responsibilities

• Respond professionally to customer inquiries via email, phone, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and coordinate with relevant departments to ensure satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Identify and suggest improvements in the customer support process.
• Assist onboarding of new customers and guide them through the rental process.

Skills

Native English proficiency

Tools

Freshdesk

Freshchat

Ziwo

Job description

As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.

You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.

What You Will Do

• Respond professionally to customer inquiries via email, phone, or chat
• Provide accurate information about products, services, and policies
• Resolve customer complaints and ensure satisfaction by coordinating with relevant departments
• Maintain detailed records of customer interactions and feedback
• Proactively identify areas for improvement in the customer support process
• Assist in onboarding new customers and guiding them through the rental process

Requirements

• Experience: Minimum of 3 years in a customer support role
• Language Skills: Native proficiency in English (verbal and written)
• Technical Skills: Proficient in Freshdesk, Freshcat, Ziwo or similar software
• Work Arrangement: Must be able to work from the office
• Interpersonal Skills: Excellent communication and problem-solving abilities
• Customer Focus: A positive attitude and passion for delivering exceptional customer experiences