On-Site Hotel Operations Manager | Design-Driven Hospitality

Masan Properties; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Masan Properties in Riyadh is seeking a Hotel Operations Manager to oversee daily hotel operations on-site, ensuring a seamless guest experience. You will supervise front-of-house and back-of-house teams, coordinate housekeeping, and uphold Masan’s design-led hospitality standards.

The role focuses on monitoring occupancy and revenue metrics, managing budgets and costs, coordinating with maintenance and vendors, and addressing guest feedback to continuously improve service quality while

Qualifications

• Experience overseeing hotel or hospitality operations and managing budgets.
• Strong focus on customer satisfaction and service quality.
• Excellent verbal and written communication across diverse guests and staff.
• Proven training and team leadership capabilities.
• Knowledge of property management systems and regulatory requirements.
• Bachelor’s degree in hospitality management or related field; English proficiency preferred.

Responsibilities

• Oversee daily hotel operations on-site across front-of-house and back-of-house.
• Supervise staff, set performance expectations, and coordinate training.
• Monitor occupancy, revenue metrics, and operational costs.
• Coordinate with maintenance and vendors to ensure service quality.
• Address guest feedback and resolve service issues promptly.
• Ensure compliance with safety, health, and quality guidelines.

Skills

Operations management

Customer satisfaction

Communication skills

Training and leadership

Education

Bachelor's degree in hospitality management

Tools

Property management systems

Job description

Masan Properties in Riyadh is seeking a Hotel Operations Manager to oversee daily hotel operations on-site, ensuring a seamless guest experience. You will supervise front-of-house and back-of-house teams, coordinate housekeeping, and uphold Masan’s design-led hospitality standards.

The role focuses on monitoring occupancy and revenue metrics, managing budgets and costs, coordinating with maintenance and vendors, and addressing guest feedback to continuously improve service quality while