On-Duty Hospitality Lead: Guest Experience & Ops

Hilton; Dammam; On-site; SAR 167,000 - 279,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Dammam seeks a Manager on Duty to oversee hotel operations in the General Manager’s absence and to ensure seamless service across front desk, rooms, and guest services.

You’ll lead with warmth and integrity, delight guests with proactive problem solving, coach the team, and drive improvements in guest satisfaction while upholding Hilton’s renowned standards.

This role requires strong communication, adaptability during peak periods, and a welcoming presence that embodies Hilton’s culture.

Qualifications

• Hospitality-focused mindset and passion for guest experience.
• Leadership experience supervising teams in a hotel environment.
• Strong communication and problem-solving when handling guest inquiries.

Responsibilities

• Oversee daily hotel operations in the absence of the General Manager.
• Maintain guest satisfaction with an upbeat, friendly approach.
• Support front desk, bell service, and other departments as needed.
• Conduct safety and service quality walkthroughs and address issues promptly.
• Provide regular updates and training to the team on hotel offerings and local attractions.
• Monitor guest satisfaction metrics and identify improvement opportunities.
• Coach and develop team members to foster a productive work environment.

Skills

Leadership

Guest service

Communication

Integrity

Job description

Hilton in Dammam seeks a Manager on Duty to oversee hotel operations in the General Manager’s absence and to ensure seamless service across front desk, rooms, and guest services.

You’ll lead with warmth and integrity, delight guests with proactive problem solving, coach the team, and drive improvements in guest satisfaction while upholding Hilton’s renowned standards.

This role requires strong communication, adaptability during peak periods, and a welcoming presence that embodies Hilton’s culture.